Caleb Ngetich

Managed diverse caseload of NDIS participants with complex physical, intellectual, psychosocial, and behavioral support needs.

• Conducted comprehensive client assessments to identify strengths, goals, risks, and support requirements.
• Developed, implemented, and regularly reviewed person-centered support plans aligned with participant goals, NDIS funding, and capacity-building outcomes.
• Coordinated multidisciplinary services including allied health providers, mental health services, housing supports, healthcare professionals, and community organizations.
• Advocated for participants during NDIS plan reviews, service negotiations, and access to appropriate community and clinical supports.
• Conducted risk assessments and implemented safeguarding and behavior support strategies to enhance participant safety and wellbeing.
• Supported participants to increase independence, community participation, social inclusion, and daily living skills through strengths-based approaches.
• Maintained accurate case notes, incident reports, progress documentation, and confidential records in compliance with NDIS Practice Standards and organizational policies.
• Collaborated closely with families, guardians, support workers, and external stakeholders to ensure coordinated and holistic care delivery.
• Monitored participant progress, evaluated service effectiveness, and adjusted care strategies to achieve positive client outcomes.
• Assisted participants in navigating community services, healthcare systems, and support pathways to improve long-term wellbeing and quality of life.
• Demonstrated strong crisis management, problem-solving, and conflict resolution skills when responding to complex client situations.
• Managing approximately 30 incoming calls, emails per day from client.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Led and supervised disability support workers in delivering high-quality, person-centered care to NDIS participants across home and community settings.
• Coordinated daily operations, staff rostering, shift allocations, and service delivery to ensure continuity of care and participant satisfaction.
• Supported individuals with physical, intellectual, psychosocial, and behavioral support needs to achieve greater independence and community participation.
• Implemented strengths-based and trauma-informed approaches to promote participant wellbeing, dignity, choice, and capacity building.
• Provided leadership and guidance to staff regarding behavioral support strategies, manual handling, medication protocols, incident response, and professional practice standards.
• Collaborated with support coordinators, allied health professionals, families, guardians, and external stakeholders to ensure holistic and coordinated care.
• Monitored participant progress and contributed to the development and review of individual support plans aligned with NDIS goals and outcomes.
• Ensured accurate completion of case notes, incident reports, medication documentation, and progress records in accordance with NDIS Practice Standards and organizational policies.
• Assisted in managing complex behaviors and crisis situations using de-escalation, positive behavior support, and client-centered communication techniques.
• Mentored, trained, and supported new and existing staff to maintain service quality, compliance, and best practice standards.
• Conducted regular staff supervision and performance support to encourage teamwork, accountability, and professional growth.
• Identified and implemented process improvements that enhanced operational efficiency, staff coordination, and overall service delivery outcomes.

mSupported vulnerable children, young people, and families through community engagement and outreach activities.

• Assisted in planning and facilitating recreational, educational, and social inclusion programs for children and adolescents.
• Built positive therapeutic relationships with young people using trauma-informed and strengths-based approaches.
• Supported clients experiencing social disadvantage, family challenges, and mental health-related concerns through emotional support and active engagement.
• Assisted with client intake processes, observations, progress documentation, and referral pathways to appropriate support services.
• Participated in team meetings, case discussions, and reflective practice sessions with supervisors and multidisciplinary teams.
• Promoted community participation, wellbeing, and empowerment by encouraging engagement in structured activities and support programs.
• Maintained professional boundaries, confidentiality, and culturally responsive practice while working with diverse client groups.
• Assisted in identifying community resources and support networks to improve client outcomes and social connection.
• Developed skills in advocacy, communication, crisis response, and client-centered practice within a community services environment.
• Managed approximately 10 incoming calls, emails per day from customers

• Supported NDIS participants with coordination of supports, community access, and daily service delivery during community services student placement.
• Assisted clients to achieve individual goals through person-centered and strengths-based approaches.
• Liaised with families, support workers, allied health professionals, and external providers to ensure coordinated care and continuity of supports.
• Maintained accurate case notes, progress reports, and client documentation in line with organizational and NDIS requirements.
• Assisted with client assessments, support planning, and identification of suitable community resources and referral pathways.
• Supported participants with community engagement, wellbeing, and social inclusion activities.
• Participated in team meetings, case discussions, and multidisciplinary collaboration to improve client outcomes.
• Provided emotional support and advocacy while promoting participant choice, independence, and dignity.

• Conducted comprehensive occupational therapy assessments to evaluate patients’ physical, cognitive, psychosocial, and functional abilities.
• Developed and implemented individualized treatment and rehabilitation plans aimed at improving independence in activities of daily living (ADLs) and community participation.
• Provided therapeutic interventions for patients with neurological, musculoskeletal, developmental, and mental health conditions across inpatient and outpatient settings.
• Assisted patients with upper limb rehabilitation, mobility training, sensory integration activities, fine motor skill development, and cognitive rehabilitation programs.
• Facilitated functional assessments and prescribed adaptive techniques and assistive devices to enhance patient independence and safety.
• Supported patients in regaining functional capacity following injury, illness, surgery, or disability through evidence-based occupational therapy interventions.
• Collaborated closely with physiotherapists, nurses, doctors, psychologists, speech therapists, and social workers within multidisciplinary teams to ensure holistic patient care.
• Delivered psychoeducation and health promotion programs to patients and families regarding rehabilitation, coping strategies, and home-based care.
• Supported patients experiencing psychosocial and mental health challenges by promoting emotional regulation, social participation, and engagement in meaningful activities.
• Conducted discharge planning and coordinated referrals to community-based rehabilitation and support services to ensure continuity of care.
• Maintained accurate clinical documentation, progress reports, and treatment records in accordance with professional and hospital standards.
• Supervised and mentored occupational therapy students and junior staff during clinical placements and rehabilitation programs.
• Advocated for patient-centred and culturally responsive practice while promoting dignity, independence, and improved quality of life for clients.