Carla Nahhas
Woodcroft
Summary
Accomplished business owner with a proven track record at Caffe Buongiorno, adept in small business operations and customer relations. Excelled in relationship building and verbal communication, enhancing customer satisfaction and loyalty. Skilled in financial management and employee training, significantly improving performance levels and operational efficiency.
Overview
19
19
years of professional experience
Work History
Owner/Manager
Caffe Buongiorno
08.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Chicken Shop Owner
Chicken Zone
02.2009 - 08.2016
- Managed daily operations, ensuring smooth workflow and customer satisfaction.
- Supervised staff for optimal performance and development.
- Coordinated inventory management to prevent shortages and overstocking.
- Enhanced customer loyalty by creating a welcoming and positive atmosphere.
- Oversaw financial records, maintaining accurate accounting and budgeting.
- Fostered vendor relationships for better pricing and product availability.
- Trained employees to maintain high standards of service and efficiency.
- Resolved customer complaints, improving overall satisfaction.
- Preparing Salads, preparing customer orders, cooking and cutting chicken
Customer Service Officer
City Tattersalls Club
05.2006 - 11.2008
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Processed Club and Gym Memberships
- Managed Ski Resort owned by the club; Taking customer bookings, entering data into the relevant program, taking payments, check-in and check-out
Education
Advanced Diploma - Hospitality Management
Ryde TAFE
Ryde, NSW11.2004
High School Diploma -
Bethlehem College
Ashfield, NSW12.2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
Arabic
Limited Working
Timeline
Owner/Manager
Caffe Buongiorno
08.2016 - Current
Chicken Shop Owner
Chicken Zone
02.2009 - 08.2016
Customer Service Officer
City Tattersalls Club
05.2006 - 11.2008
High School Diploma -
Bethlehem College
Advanced Diploma - Hospitality Management
Ryde TAFE
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