Caroline Fox

Addressed and resolved customer inquiries via inbound phone communications.

Provided tailored guidance during initial sessions for new member onboarding.

Preparing salary package impact statements

Liaising and explaining salary packaging to employees within the not-for-profit sector

Managing CRM system

Preparing salary packaging documentation

Responding to customer enquiries via email

Processing, scanning and filing of documentation

Reviewing and addressing system reports

Checking basic mathematical formulas and calculations

Issuing and explaining various reports to client organisations

Explaining correct salary packaging procedures to customers

• Enhanced customer satisfaction by providing personalised shopping recommendations based on individual preferences and needs.
• Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
• Acted as a liaison between customers and management, resolving any discrepancies or issues with orders.
• Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
• Ensuring suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers to deliver an outstanding customer service experience.
• Ensuring any special instructions are followed.
• Assisting with order collection, packaging and loading, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Worked alongside other cleaners to complete jobs.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Disinfected and mopped bathrooms to keep home sanitary and clean.
• Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Supported classroom activities, tutoring, and reviewing work.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Collated classroom materials to help teachers prepare for daily instruction and activities.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Explained charges, fees, terms of sales and service agreements to customers daily.
• Described product highlights and benefits to help guide purchasing decisions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved concerns with products or services to help with retention and drive sales.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Maintained call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.