Carolyn Hounsell
Hindmarsh Island
Summary
Proven Client Services Coordinator with a track record of enhancing client satisfaction and streamlining processes at Northern Assist Care In Home Support. Demonstrates exceptional communication and client relationship building, alongside strong organizational skills. Achieved a significant increase in client retention through proactive problem-solving and a positive attitude.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Northern Assist Care In Home Support
05.2019 - Current
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Disability Support Worker
Northern Assist Care In Home Support
05.2019 - 05.2021
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
Carer
Gloucester Nursing Home
01.1996 - 03.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
Education
No Degree - Certificate 3 In Disability
Australian Workplace Training
Adelaide, SA12-2014
Skills
- Client service focus
- Multitasking proficiency
- Strong organisation
- Client relationship building
- Exceptional communication
- Follow-up skills
- Client support
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Professional and courteous
Certification
- South Australian Driver's License
- First Aid Certification
- Assist with Medications Certificate
- Professional Boundaries Certificate
- Manual Handling Certificate
- Responding to Risk and Harm, Abuse and Neglect Certificate
- Working with Children Check
- NDIS Worker Check
- NDIS Worker Orientation Module Certificate
Languages
English
Professional Working
Interests
- I enjoy cooking for friends and family gatherings
- I enjoy helping others and giving back to the community
- Baking
- Cake Decorating
Timeline
Client Services Coordinator
Northern Assist Care In Home Support
05.2019 - Current
Disability Support Worker
Northern Assist Care In Home Support
05.2019 - 05.2021
Carer
Gloucester Nursing Home
01.1996 - 03.2005
- South Australian Driver's License
- First Aid Certification
- Assist with Medications Certificate
- Professional Boundaries Certificate
- Manual Handling Certificate
- Responding to Risk and Harm, Abuse and Neglect Certificate
- Working with Children Check
- NDIS Worker Check
- NDIS Worker Orientation Module Certificate
No Degree - Certificate 3 In Disability
Australian Workplace Training
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