Casey Wetherall

Key responsibilities include:

• Identify and allocate funding within NDIS plans
• Process client and participant registrations efficiently
• Draft and update service agreements per company policies and client needs
• Develop Schedules of Support aligned with funding and therapist recommendations
• Assist with grant applications, tender proposals, and travel coordination
• Utilise Gmail and Google Workspace tools for daily communication and scheduling
• Problem solve and provide solutions to customer enquiries with minimal requirement to escalate issues.
• Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
• Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
• Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.

• Delivered high-level administrative support for Vehicle Inspection Services, including mobility scooter products
• Acted as first contact for counter and phone enquiries, resolving issues proactively
• Scheduled bookings and managed Department of Infrastructure and Transport inspection records
• Conducted PPSR checks and handled inspection reports, purchase orders, and business documentation
• Managed cashiering systems, processed invoices, and maintained accurate financial records
• Participated in development and process improvement projects

• Managed invoicing, payments, and account reconciliation using Xero
• Booked tyre appointments and served as first contact for counter and phone enquiries
• Processed online orders, updated inventory, and coordinated shipping and customer communications
• Recorded expenses and maintained accounting records.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Maintained inventory of office supplies and placed orders.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
• Assisted with organization and maintenance of office filing system for easy retrieval of information.
• Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
• Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
• Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
• Scheduled meetings and appointment to prevent scheduling conflicts.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Liaised between clients and vendors and maintained effective lines of communication.