Cass Masters
Rostrevor
Overview
7
7
years of professional experience
Work History
Dog Trainer/Supervisor Sales Associate
PETstock
10.2021 - Current
- Conducted Puppy Preschool and Level 1 training as a solo trainer, managing five to six puppies and their owners for one hour sessions over a five week course.
- Educated owners on positive reinforcement training, dog body language, motivators and enrichment, modifying my approach to suit different learning styles and personalities of dogs and owners.
- Supervise sale associates, prioritising and delegating tasks in order to maintain workplace efficiency, leading by example.
- Collaborated with other Live Animal Coordinators in store on a daily basis to maintain high levels of animal care, specifically reptiles.
- Provided excellent customer service and problem solving skills when faced with challenges to ensure high levels of customer satisfaction.
- Advised customers on the best products suited for their specific needs by staying up to date with product training, tailoring advice for each customer.
Sales Assistant
Tea Too Pty Ltd
10.2019 - 07.2023
- Provided excellent customer service and advice by seeking opportunities to extend product knowledge.
- Informed team of store sale goal progress throughout the day to encourage team work and increase team morale.
- Implemented time management and organisation skills to undertake administrative tasks and operate end of day procedures.
- Assisted customers with gift decision by asking open ended questions to problem solve and tailor advice to specific gift needs.
Front of House
Pat-A-Cake
04.2021 - 08.2022
- Provided excellent customer service by maintaining a friendly and approachable attitude in a fast paced environment.
- Maintained customer satisfaction by using time management skills when preparing food items in compliance with customer orders.
- Demonstrated problem solving skills when mindfully handling customer complains and objections.
- Maintained food equipment and workplace hygiene in accordance with OHS policies.
- Maintained up to date knowledge on products, specifically ingredients, to assist customer with dietary requirements.
Screen Printer
Stand Out Printing & Promotional Products Pty Ltd
07.2020 - 08.2021
- Maintained workplace efficiency by using time management skills to prepare screens for
printing production with enough time to meet client deadlines. - Collaborated with colleagues to fulfil tasks to ensure smooth printing production at a fast pace within a physically demanding environment.
- Conducted manual printing of 1-2 colour designs, using problem solving skills and attention to detail when lining up designs and manually mixing ink colours.
- Provided excellent customer service to maintain relationships with clients.
Screen Printer
ProStitch Embroidery Pty Ltd
03.2019 - 02.2020
- This role was similar to Stand Out Printing & Promotional Products Pty Ltd.
Screen Printer
VGKids, Inc
01.2018 - 01.2019
- Operated automatic press to produce poster designs containing 1-15+ layers, using problem solving skills and attention to detail when lining up each layer of the designs.
- Demonstrated time management skills through organising upcoming jobs and managing assistant in order to meet client deadlines.
- Maintained workplace efficiency by being flexible to work overtime to complete the printing of the posters current layer, due to the nature of printing with water based ink.
- Demonstrated self reflection skills when being provided with constructive criticism by management to further develop my printing skills.
- Maintained a key eye for detail when printing in order to determine if the screen was breaking down and impacting the design of the poster
- Trained new employees in screen printer assistant roles, using team work and leadership skills.
Assistant Store Manager
Robern Menz FruChocs Shop
01.2017 - 01.2018
- Provide excellent customer service and advice.
- Manage the shop and being open to work events to support the company.
- Maintain relationships with customers and wholesale clients through excellent organisation and communication.
- Produce chocolate products for all three South Australian stores.
Education
Bachelor of Science - Animal Behaviour
Flinders University
Adelaide, SA2025
Bachelor of Visual Arts - Printmaking
University of South Australia
Adelaide, SA2016
Certificate III in Early Childhood Education And Care -
Elite Children's Services
Adelaide, SA2015
Skills
- Ability to work in a fast paced environments without losing quality of customer service, and maintain a positive demeanour in busy periods
- Committed to finding opportunities to help in order to support coworkers
- Ability to prioritise, organise and follow through on various tasks
- Motivated to maintain up to date education to improve my skills
- I am open minded and have a friendly and approachable attitude
- Always looking to expand my knowledge and skills
- Competent computer skills in Microsoft programs, ability to learn new programs at fast speed
Objective
I am seeking a position that will provide me with further experience and allow me to move forward in the field of animal care, while also providing a fun and enjoyable environment where I can expand on my current skills and knowledge.
References
Amanda Barron Supervisor, PETstock T: 0468 829 968
E: aj.barron10@yahoo.com.au
Ben McDowell Private Dog Trainer, PETstock T: 0450 691 647
E: benmcdowell@outlook.com
Tiffany Phillips State Dog Trainer SA/NT, PETstock T: 0403 092 992
E: tiffany.phillips@hotmail.com
Liz Kennedy, Store Manager at Tea Too T: 0411 394 516
E: elizabeth.kennedy@t2tea.com
Availability
Current Availability for immediate start.
TUESDAY - SATURDAY: Anytime of day, happy to negotiate availability if requested.
Timeline
Dog Trainer/Supervisor Sales Associate
PETstock
10.2021 - Current
Front of House
Pat-A-Cake
04.2021 - 08.2022
Screen Printer
Stand Out Printing & Promotional Products Pty Ltd
07.2020 - 08.2021
Sales Assistant
Tea Too Pty Ltd
10.2019 - 07.2023
Screen Printer
ProStitch Embroidery Pty Ltd
03.2019 - 02.2020
Screen Printer
VGKids, Inc
01.2018 - 01.2019
Assistant Store Manager
Robern Menz FruChocs Shop
01.2017 - 01.2018
Bachelor of Science - Animal Behaviour
Flinders University
Bachelor of Visual Arts - Printmaking
University of South Australia
Certificate III in Early Childhood Education And Care -
Elite Children's Services
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