Catherine Wood
Port Noarlunga
Summary
Dedicated professional with a clean driving record and effective communication skills, experienced as a Bus Operator at Torrens Transit. Proven ability to assist passengers, ensuring safety and comfort while adhering to traffic laws.
Healthcare professional with extensive experience in providing home support services, ensuring clients' comfort and well-being. Proven ability to manage daily tasks efficiently and adapt to varying needs and circumstances. Strong focus on teamwork and achieving optimal results, known for dependability and flexibility.
Retail professional with proven ability to support pharmacy operations and deliver exceptional customer service. Background includes assisting in inventory management and ensuring accurate prescription fulfillment. Known for effective teamwork and adaptability in meeting dynamic customer needs, while leveraging strong organizational and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bus Operator
Torrens Transit - Morphettville Depot
01.2025 - 02.2025
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Home Support Worker
Resthaven Marion
07.2017 - 11.2024
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Transported clients to and from medical appointments with safety and efficiency.
- Facilitated medication administration according to prescribed schedules and doses.
- Monitored progress and documented patient health status changes to keep care team updated.
Personal Care Assistant
WA Country Health Service
12.2015 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Hospitality Worker
Inspirations Motel, Cafe and Function Centre
10.2015 - 10.2015
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
Sales Assistant
Wohlers Richmond
09.2011 - 09.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed efficient cash register operations.
Pharmacy Assistant
Priceline Pharmacy
03.2008 - 07.2011
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Assisted customers in selecting over-the-counter medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Pharmacy Assistant
National Pharmacies, Gawler Place
04.2000 - 04.2005
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
- Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Re-stocked shelves with prescribed medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Bus Operator
Serco Australia
01.1997 - 02.1998
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
Education
No Degree - Bus Operator Training
Transit Academy
Morphettville SA02-2025
No Degree - Certificate III in Individual Support
DOME ASSOCIATION INC
Adelaide, SA06-2017
Skills
- Clean driving record
- Vehicle inspection
- Effective communication skills
- Passenger assistance
- Valid [state] license
- LP Accreditation
Certification
- Torrens Transit Bus Operator Training Certificate
- Certificate III in Individual Support
Timeline
Bus Operator
Torrens Transit - Morphettville Depot
01.2025 - 02.2025
Home Support Worker
Resthaven Marion
07.2017 - 11.2024
Personal Care Assistant
WA Country Health Service
12.2015 - 05.2016
Hospitality Worker
Inspirations Motel, Cafe and Function Centre
10.2015 - 10.2015
Sales Assistant
Wohlers Richmond
09.2011 - 09.2012
Pharmacy Assistant
Priceline Pharmacy
03.2008 - 07.2011
Pharmacy Assistant
National Pharmacies, Gawler Place
04.2000 - 04.2005
Bus Operator
Serco Australia
01.1997 - 02.1998
No Degree - Bus Operator Training
Transit Academy
No Degree - Certificate III in Individual Support
DOME ASSOCIATION INC
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