Hi, I’m
Mustafa Baker
E-commerce Specialist
Makkah,02
Summary
A customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
9
years of professional experience
Work History
Gardenia
E-commerce Specialist
03.2023 - 01.2024
Job overview
- Designs and optimizes the online store
- Manages the product catalog, including pricing and offers
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Aided in budget planning process by providing accurate forecasting of future sales trends based on historical data analysis.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Researches the market and competitors
- Builds and maintains relationships with third-party companies and logistics providers
- Sources new products and manages inventory
- Processes orders and manages customer service
- Develops and executes marketing plans
- Generates reports and analyzes data.
Virgin Megastores
E-commerce Specialist
02.2018 - 02.2023
Job overview
- Coordinates with stakeholders to ensure that online orders are processed and delivered on time
- Follows up with freight forwarding companies to resolve any delivery issues
- Provides customer support by answering inquiries and resolving issues
- Reconciles daily, weekly, and monthly reports to track sales, returns, and cancellations
- Aided in budget planning process by providing accurate forecasting of future sales trends based on historical data analysis.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
Virgin Megastores
Customer Service Team Lead
02.2015 - 02.2018
Job overview
- Customer service: Provided excellent customer service to customers in the store
- Resolved customer inquiries and complaints in a timely and efficient manner
- Managed and tracked customer interactions
- Events help support: assisted with event registration and ticketing
- Provided support to event speakers and presenters
- Managed and tracked event feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated customer service staff performance and provided constructive feedback.
- Handled day-to-day customer contact via phones, faxes, and emails.
Education
Arab Open University
Bachelor's degree from Business Administration and Management
Skills
- Project management Data analysis Communication
- Organization Problem-solving Management
- Shipping management
- Written Communication
- Promotions planning
- Interpersonal Skills
- Google Analytics
- Digital Marketing Strategy
- Organizational Skills
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
- Generative AI for Sales and Services Professionals - LinkedIn
- Business Development Foundations - LinkedIn
- Building Business Relationships - LinkedIn
- Digital Marketing Certified - HubSpot
- Content Marketing Certified - HubSpot
Timeline
E-commerce Specialist
Gardenia
03.2023 - 01.2024
E-commerce Specialist
Virgin Megastores
02.2018 - 02.2023
Customer Service Team Lead
Virgin Megastores
02.2015 - 02.2018
Arab Open University
Bachelor's degree from Business Administration and Management
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