Mohammed Alshehri
Dammam
Summary
Strategic and results-driven NOC Engineer with 4+ years of experience leading network operations within large-scale FTTH environments. Proven expertise in planning, coordinating, and optimizing critical infrastructure to support high availability and service quality. Skilled in aligning technical operations with organizational goals through performance analysis, proactive issue resolution, and cross-functional collaboration. Adept at driving continuous improvement, streamlining workflows, and contributing to executive decision-making through actionable reporting and data-driven insights.
Experienced with network infrastructure management, monitoring, and troubleshooting. Utilizes advanced diagnostic tools to promptly identify and resolve network issues. Knowledge of network protocols, configurations, and best practices ensures optimal system performance and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. NOC Engineer
Salam Company
01.2019 - Current
- Company Overview: FOPS & NOC Department
- Led NOC operations and team coordination for a major FTTH project
- Resolved advanced connectivity, VPN, and network access issues (Tier-3 support)
- Generated performance reports and ensured SLA compliance
- Collaborated across departments to deliver seamless service
- Mentored junior staff and improved team workflows
- Applied project management principles to optimize task execution and resource use
- FOPS & NOC Department
- Key Skills: Team Leadership
- Network Monitoring
- SLA Management
- Troubleshooting
- Project Coordination
- Reporting
- Communication
Field Operation Engineer
Salam Telecom Company
01.2018 - 01.2019
- Company Overview: Fiber FTTH Department
- Managed fiber installation, splicing, and testing on-site
- Performed field surveys and site checks
- Worked with NOC and planning teams to confirm network readiness
- Fixed issues with fiber links, ONTs, OLTs, and passive parts
- Wrote reports on installations, quality checks, and fixes
- Coordinated with subcontractors and vendors to solve on-site issues
- Fiber FTTH Department
- Key Skills: FTTH Operations
- Service Activation
- Team Coordination
- Vendor Management
- ONT/OLT Troubleshooting
- Network Monitoring
- Issue Escalation
- Technical Reporting
- SLA Compliance
- Quality Review
Trainee Engineer
Sahara Net
01.2017 - 12.2017
- Company Overview: Hosting and CSG Networking Department
- Supported senior engineers in hosting and network infrastructure tasks
- Helped maintain network services and performed basic configuration
- Hosting and CSG Networking Department
Education
Master of Science - Computer Science and Information Security
Imam Abdulrahman Bin Faisal University
04.2025
Bachelor of Science - Computer Information Systems (CIS)
Imam Abdulrahman Bin Faisal University
01.2017
Skills
- Team Leadership
- Network Monitoring
- SLA Management
- Troubleshooting
- Project Coordination
- Reporting
- Communication
- FTTH Operations
- Service Activation
- Team Coordination
- Vendor Management
- ONT/OLT Troubleshooting
- Issue Escalation
- Technical Reporting
- SLA Compliance
- Quality Review
- System monitoring
- Load balancing
- Network troubleshooting
- IP networking
- Application support
- VoIP systems
- Network security
- Performance analysis
- ITIL framework
- Service level agreements
- Ticketing systems
- Technical support and assistance
- Teamwork and collaboration
- Problem-solving
- Time management
- Decision-making
- Time management abilities
- Communication and team collaboration
- System testing
- Quality assurance
- Network protocols
- Systems analysis
- TCP/IP protocol
Certification
- ITIL Foundation, 2024
- CCNP Course, 2023
- CCNA Course, 2022
- Huawei Technical Courses, 2021
- PMP Course, 2018
- MCSA: Windows Server 2016, 2018
- MCSE: Productivity, 2018
- MCSA: SQL Server 2016 – Database Administration, 2018
- ICDL Certification, 2017
Languages
English
Arabic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of the company in the development of FTTH project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- I’m affiliated with SalamCompany as a Senior NOC Engineer.
Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Interests
I’m interested in technology, problem solving, and continuous learning In my free time, I enjoy photography, design, and exploring new tools in e-commerce
Timeline
Sr. NOC Engineer
Salam Company
01.2019 - Current
Field Operation Engineer
Salam Telecom Company
01.2018 - 01.2019
Trainee Engineer
Sahara Net
01.2017 - 12.2017
Bachelor of Science - Computer Information Systems (CIS)
Imam Abdulrahman Bin Faisal University
Master of Science - Computer Science and Information Security
Imam Abdulrahman Bin Faisal University
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