Cesar Andres Garavito Ruiz
ㅤ
Bosques De San Lucas, Av. Los Pinos, Lote 198
Summary
Dynamic customer service professional with a proven track record at Syncronetix S.A., adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring clear communication and satisfaction. My experience as a Medical Interpreter further honed my ability to bridge gaps in understanding, fostering trust and care.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Syncronetix S.A.
02.2023 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Medical Interpreter
Interactive Contact Center
06.2024 - 01.2025
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Education
High School Diploma -
Colegio Billingue Campo Verde
San Lucas Sacatepequez, Guatemala 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Problem resolution
Complaint resolution
Timeline
Medical Interpreter
Interactive Contact Center
06.2024 - 01.2025
Customer Service Representative
Syncronetix S.A.
02.2023 - 06.2025
High School Diploma -
Colegio Billingue Campo Verde
05.2001 -
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