Chady Abou jaoude

I successfully managed the pre-opening and launch of four Villa Fayrouz locations in Riyadh, Diriyah, Jeddah, and Alula, as well as Balcona99 in both Riyadh and Jeddah, Top Bun , Mac n cheese and 3 Corner cafe in Riyadh. Additionally, I developed expansion plans for a cloud kitchen that will serve the entire Riyadh area.

RESPONSIBILITIES:

• Developing and executing new growth directives
• Funnelling all the communication with the Franchisors
• Budgeting and forecasting the expansion plan of all the brands in KSA.
• Developed standard operating procedures, enhancing efficiency at all organisational levels.
• Optimised operational efficiency by implementing strategic plans and procedures.

• Achieved a successful Kuwait market entry and first store opening.
• I planned the opening ceremony for the Avenues branch which was perfectly executed.
• Working to open two new locations in Kuwait within 6 months from the first opening.

RESPONSIBILITIES:

• Funneling all the communication with the Franchisor in London.
• Maintaining Standard Operating Procedures (SOP) for the kitchen, bar, and service.
• Consistently following up on customer feedback and providing on the job resolution to keep clients happy and satisfied and maintain brand loyalty.

• Accountable for developing the Kuwait market.
• I worked on menu development, expansion, staff upskilling and profitability.
• I have successfully opened 3 new branches and managed the P&L of all the branches.
• I have consistently exceeded the sales forecast by creating a winning team & collaborating with all supporting functions.
• RESPONSIBILITIES
• Controlling operations cost through conducting monthly P&L reviews with restaurant managers to understand the cost gaps from F&B to payroll to other expenses.
• Developing and designing new menus according to the Kuwaiti market demand
• Coordinating with Marketing department on activities, promotional events, discount scheme and measuring results while providing feedback on what worked and what not
• Coordinating with all the departments in the head office regarding issues related to the operations and communicate it clearly with the managers.
• Maintaining approved supplier list through regular quality checks and periodical product reviews.

• Having achieved huge success in City Stars Mall with an average of 850 pax per day, Casper & Gambinis became the go to place in Cairo. This success created an opportunity for opening another branch in Nile City Towers where I was tasked to lead the new branch to similar success.
• RESPONSIBILITIES
• Manage the Dine-In, Catering and Delivery from staff training, to supply chain, to full Point of Sale & Back Office System Implementation in addition to managing the Customer Relationship Management solution.
• Develop and control processes through administering operations and proactive conflicts detection and resolving root causes that might lead to dysfunctions.
• Utilize creative strategies to increase revenue and control cost.
• Maximize the performance of the employees through creating a competitive environment and providing a clear and transparent career development program
• Establish the new Catering Line-Of-Business buying the process and implementing its complete life cycle.

• Casual restaurant chain offering a rich menu with a big variety of coffee drinks.

RESPONSIBILITIES

• Managing several branches around Beirut -
• Supervising day-to-day operations of the branch
• Directing servers & runners while also providing coaching for the newcomers
• Managing the restaurant revenue & cash flow

• Staff Gate is a company that manages restaurants, night clubs, beach resorts and other food and beverage operations.

RESPONSIBILITIES

• Managing Bamboo Bay and Oceana beach resorts
• Supervising day-to-day operations at Jieh Branch
• Due to seasonality, we were moved across the companies' various operations

• Bar restaurant serving Spanish cuisine located at down-town Beirut.

• Bar restaurant serving international cuisine located at Ain al Mreiseh, Beirut.

• One of the leading catering companies in Lebanon.

• Worked in all outlets including inside & outside Banqueting / Catering (member of Relais et Chateau).