Chaitra surya Narayana dakoju
Khobar,04
Summary
Results-oriented professional with 5+ years of experience in B2B sales, client relationship management, and revenue growth across diverse sectors. Skilled in establishing and nurturing strong business relationships, identifying client needs, and providing customized solutions that drive sales and enhance client satisfaction. Demonstrated ability to lead sales efforts, streamline processes, and contribute to strategic initiatives that accelerate revenue generation and organizational growth. Experienced in cross-functional collaboration to deliver exceptional service and continually improve client engagement, resulting in long-term partnerships and sustained business success.
Overview
5
5
years of professional experience
Work History
Project Coordinator
Intertek
12.2024 - Current
- Streamlined Inspection Test Plan (ITP) documentation to ensure 100% accuracy and timely submission, improving client trust and reducing delays in the sales process.
- Developed and presented competitive proposals for inspections, aligning services with client needs and differentiating the company from competitors, resulting in increased sales conversions.
- Reduced inspector allocation time by aligning resources more efficiently with client needs, resulting in faster project completion and improved client satisfaction.
- Ensured 100% of inspection reports were submitted on time and error-free, enhancing client satisfaction and facilitating smoother sales follow-through.
- Led process improvements that streamlined sales workflows, reduced bottlenecks, and enhanced client interactions, driving faster sales cycles and higher client retention.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient inspections and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Sales Manager - North India
Eurofins Assurance India Pvt. Ltd.
07.2024 - Current
- Successfully promoted organizational services to various factories, significantly enhancing client relationships and driving sales growth
- Proactively managed timely reminders for audits and certifications, ensuring compliance and maintaining high levels of client satisfaction
- Conducted impactful meetings to raise awareness of our services, fostering strong engagement with clients
- Organized and executed awareness campaigns that showcased new services to industry professionals, effectively increasing market visibility
- Developed customized proposals that aligned client needs with organizational profitability, ensuring a win-win outcome
- Engaged with companies on social, sustainability, security and environment related audits and training programs, promoting responsible practices within the apparel/footwear/textile industry
- Cultivated strong relationships with client's post-sale, upholding integrity and adherence to organizational policies while ensuring ongoing customer satisfaction
- Demonstrated strong leadership by motivating teams and fostering collaboration to achieve common objectives
- Actively represented the organization at expos and sales meetings, building valuable partnerships and expanding our network
Manager- Central Operations
Sammaan Capital formerly known as Indiabulls Housing Finance Limited.
04.2023 - 07.2024
- Handling complaints from Regulatory Bodies such as NCH, CPGRAM, RBI, NHB
- Handling time-sensitive complaints escalated to Management Committee members
- Vetting Drafts and sharing feedback with the team handling highest level of grievances
- Working on Latest Projects which shall enhance customer experience
- Preparing and standardizing the SOP's (Standard Operating Procedures) by liaising and coordinating with different teams handling different functionalities
- Leading a group of four FTE's and ensuring that the KRA's are met on regular basis
- Attending meetings with regulators and discussing on various aspects such as Nature of Complaints, RCA, Reduction of Complaints, Customer Satisfaction Rate, Quality Monitoring etc
- Making the month presentation pertaining to Complaint Inflow and presenting the same on behalf of the Nodal Officer to the regulatory bodies
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Interviewed and trained newly hired employees
Analyst- Operations Support
American Express India Private Limited
12.2021 - 03.2023
- Dealing with high value portfolio corporates and assisting them with card member level and corporate level maintenance and complaints
- Handling critical time-sensitive escalations and Quality monitoring
- Building relationships with clients, key stakeholders, and employees along with providing operational support
- Driving team results focusing on quality
- Mentoring CCP's on PA Email servicing for India market
- Outbound calling POC for PA Email servicing on complex high ageing cases
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes
Officer- Complaints Management Unit
Grievance Redressal Cards, RBL Bank
09.2021 - 12.2021
- Process SME and Mentor to the new joiners, first point of Contact for critical and High Portfolio Cases
- Handling Regulatory complaints (RBI escalations, Banking Ombudsman, FRC's, INGRAM, CPGRAMS, NCH)
- Complying advisories, 10.1 Notices & 13.1 Notices
- Liaising with the regulators and providing prompt resolutions to the customers
- Adhering TATS and sharing feedback with the erring units
- Collating case facts and sharing them with the internal ombudsman of the bank
- Preparing responses and sharing them with the regulators and the complainants
Executive - Complaints Management Unit
Teleperformance UK
08.2020 - 09.2021
- Company Overview: (RBL Bank Process)
- Handling escalated credit card complaints (Level 3 Principal Nodal Officer's Office)
- Handling Police Complaints related to Credit Cards
- Handling complaints escalated to Senior Management
- Coordinating with internal teams and providing prompt resolution to the customers
- Assisted the manager in standardizing the draft responses and assisted the training team in creating a training module for the New Employees in Complaints Management Unit
- (RBL Bank Process)
Trainee
Sharjah National Hotels
02.2019 - 07.2019
- Worked in a hotel chain for 3 different hotels including: Hotel Holiday International, Oceanic Resort and Spa, Khorfakkkan, UAE and Marbella Resort and Spa
- Interned in Food and Beverage operations which included cross-training in kitchen and Rooms' division
Education
Master of Business Administration - Operations and Human Resource
Swami Vivekananda Subharti University
Meerut, UP01.2023
BA - Hospitality Management: Hotel Management
University of West London, UK, IIHM
New Delhi, DL01.2020
Bachelor in Tourism Studies - Tourism
IGNOU (Indira Gandhi National Open University)
New Delhi, DL01.2020
Adv. Diploma in International Hospitality Admin. - Hotel Administration, Customer Service, Hotel Operations
International Institute of Hotel Management
New Delhi, DL01.2020
Skills
- Sales strategy enhancement
- Client relationship management
- Market analysis
- B2B sales expertise
- Project management
- Team coordination
- Cost control
- Multilingual
- Project management
- Customer Delight
- Quality focused
- Cross-Functional leadership
- Process improvements
- Service sales
- Presentations and proposals
- Performance monitoring
Accomplishments
- Client Recognition for Excellence in Service:
Consistently received positive feedback and promotions from clients such as Siemens, DXC Technologies, Reliance, Capgemini, and Deloitte, for delivering seamless customer service and exceeding client expectations. - Recognized by Textile Industry Leaders:
Acknowledged by Shahi Exports, Radnik Exports, Devgiri Exports, and other textile companies for ensuring seamless sales processes and exceptional client experience, strengthening long-term business relationships. - Sustainability Initiatives:
Played a key role in implementing sustainability initiatives, actively promoting sustainable growth within the organization and contributing to corporate social responsibility goals. - Credit Card and Complaints Management:
Recognized for achieving high levels of client satisfaction in credit card services and effectively managing complaints, resulting in improved customer retention and loyalty. - Academic Excellence:
Topper in Major Subject (Rooms Division) during the final year at IIHM Delhi, showcasing strong academic foundation and discipline. - Singing Competitions Recognition:
Awarded multiple certificates in singing competitions at the zonal, national, and district levels, demonstrating talent, dedication, and excellence in extracurricular activities.
Languages
Hindi
Telugu
English
Hobbies and Interests
- Singing
- Travelling
- Mixed Martial Arts
- Biking
Timeline
Project Coordinator
Intertek
12.2024 - Current
Sales Manager - North India
Eurofins Assurance India Pvt. Ltd.
07.2024 - Current
Manager- Central Operations
Sammaan Capital formerly known as Indiabulls Housing Finance Limited.
04.2023 - 07.2024
Analyst- Operations Support
American Express India Private Limited
12.2021 - 03.2023
Officer- Complaints Management Unit
Grievance Redressal Cards, RBL Bank
09.2021 - 12.2021
Executive - Complaints Management Unit
Teleperformance UK
08.2020 - 09.2021
Trainee
Sharjah National Hotels
02.2019 - 07.2019
BA - Hospitality Management: Hotel Management
University of West London, UK, IIHM
Bachelor in Tourism Studies - Tourism
IGNOU (Indira Gandhi National Open University)
Adv. Diploma in International Hospitality Admin. - Hotel Administration, Customer Service, Hotel Operations
International Institute of Hotel Management
Master of Business Administration - Operations and Human Resource
Swami Vivekananda Subharti University
Similar Profiles
Abdullah Al-DossaryAbdullah Al-Dossary
Country HRBP - HR Manager at IntertekCountry HRBP - HR Manager at Intertek
Matt PalmerMatt Palmer
Metallurgical Laboratory Technician at IntertekMetallurgical Laboratory Technician at Intertek
SAHIL SINGHSAHIL SINGH
OHS REVIEWER at INTERTEKOHS REVIEWER at INTERTEK