Chanaka Amarasinghe
Airline Supervisor
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hard working , self-motivated, and responsible Aviation customer Care and Administration professional with over 10 years of experience in customer care, Ground Services System Administration and inspection, with an outgoing personality who enjoys meeting and seeing through challenges while remaining confident and good-humored under pressure.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Airline Supervisor
SriLankan Airlines Ltd
Riyadh
01.2022 - Current
- Organize and oversee airport operations to ensure that are punctual, safe, and efficient and that Airlines' reputation, brand, and level of customer service are all upheld and improved to highest possible standards.
- Make sure that all activities are conducted in accordance with organization's established policies and procedures (SOP/KPI) to meet local, national, and international safety and security standards, and adhere to aviation regulatory requirements
- Coordination of aircraft turnarounds ensuring that all safety regulations are complied within allotted time frame
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Skilled at working independently and collaboratively in a team environment.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and team productivity by promoting operational best practices.
Senior Airport Services Agent
Srilankan Airlines Ltd
Colombo
01.2019 - 12.2021
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Conducted shift briefings with team members to ensure that Airline Standard Operating procedures are strictly adhered to.
- Used these briefings to raise awareness levels among team
members in an effort to minimize discrepancies and possible customer complaints and maximize customer satisfaction.
Airport Passenger Service Agent
Srilankan Airlines Ltd
Colombo
12.2012 - 12.2018
- Primary responsibility is to attend to particular passenger needs in the vicinity of Bandaranaike International Airport. ensuring a seamless transfer for every passenger from airport's entry point to aircraft.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Aviation Diploma - Aviation Management And Operations
04.2011 - 12.2011
- Passenger handling and Airport Operation
- International Travel Document Verification
- Dangerous Goods regulations
- Ramp Handling Basic
- Basic fares and reservation
- Special Passenger Assistance
Diploma In Service Management - Customer Service Management
04.2021 - 12.2023
- Principles of Management
- Fundamentals of Marketing
- Business Communication
- Fundamentals of Customer care and Customer Relationship
- Operation Management in Services
- Managing Service Quality
- Business rules and law
- Continuing education in Second Semester
MBA -
10.2022 - Current
- Continuing education
Skills
Airline fares understanding
undefinedCertification
International Travel Document verification
Timeline
Wrexham Glyndwr - MBA,
10.2022 - Current
IATA Dangerous goods handling
09-2022
Airline Supervisor - SriLankan Airlines Ltd
01.2022 - Current
Basic Load Control Functions
06-2021
University of Colombo - Diploma In Service Management , Customer Service Management
04.2021 - 12.2023
Amadeus DCS Expertise
03-2020
International Travel Document verification
09-2019
Senior Airport Services Agent - Srilankan Airlines Ltd
01.2019 - 12.2021
Airport Passenger Service Agent - Srilankan Airlines Ltd
12.2012 - 12.2018
International Aviation Academy - Aviation Diploma, Aviation Management And Operations
04.2011 - 12.2011
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