CHARLES GURUNG
RESTAURANT MANAGER
RIYADH,KINGDOM OF SAUDI ARABIA
Summary
Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Restaurant Manager
Landmark Group Arabia
Riyadh, Kingdom of Saudi Arabia
10.2019 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Interacted positively with customers while promoting hotel facilities and services.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Supervisor
Landmark Group Arabia
Riyadh, Kingdom of Saudi Arabia
10.2018 - 10.2019
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Senior Waiter
Landmark Group UAE
Dubai, UAE
01.2016 - 09.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Guest Service Associate
Park Hyatt
Goa
05.2015 - 12.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
Bachelor of Science - Hospitality Administration And Hotel Management
Guru Nanak Institute of Hotel Management
Kolkata 05.2012 - 04.2015
Skills
Recipes and menu planning
undefinedhobbies
- Travelling
- Cooking
- Foodie
- Listening to music
- Watching movies
Timeline
Restaurant Manager
Landmark Group Arabia
10.2019 - Current
Restaurant Supervisor
Landmark Group Arabia
10.2018 - 10.2019
Senior Waiter
Landmark Group UAE
01.2016 - 09.2018
Guest Service Associate
Park Hyatt
05.2015 - 12.2015
Bachelor of Science - Hospitality Administration And Hotel Management
Guru Nanak Institute of Hotel Management
05.2012 - 04.2015
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