Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Charles Mukasa

Charles Mukasa

Riyadh ,Al masani

Summary

Experienced in delivering exceptional customer service with friendly and approachable manner. Thrives in fast-paced environments, ensuring every guest has memorable dining experience. Confident in handling multiple tasks simultaneously while maintaining positive attitude.

Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging wait staff member with ability to articulate and help customers make menu choices. Pursuing similar position where skills in conflict resolution will be embraced.

Energetic Waiter with comprehensive experience in delivering exceptional service in busy restaurant environments. Adept at managing multiple tables, ensuring customer satisfaction, and maintaining clean and organised workspace. Brings strong communication skills to interact seamlessly with guests and team members, enhancing dining experience. Demonstrates reliability, punctuality, and positive attitude, contributing to smooth operations and repeat business.

Dedicated Waiter skilled in customer engagement and service excellence. Delivers prompt and attentive service to enhance customer experiences. Supports team cohesion during high-pressure situations through effective communication and collaboration.

Detail-oriented professional enforcing rigorous hygiene and food safety standards. Conducts thorough food safety inspections to maintain compliance and quality. Coordinates with kitchen staff to ensure smooth operations and high culinary standards.

Overview

3
3
years of professional experience

Work History

Waiter

Serena hotel
Kampala , Nakasero
01.2024 - I currently work here
  • Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
  • Greeted new customers, answered initial questions and took drink orders.
  • Greeted new customers and offered immediate seating assistance.

Chef

Hussein Abbas
Al jubayl , Alkhadiyah
04.2025 - 01.2026
  • Enforced health and safety standards for food storage, preparation and handling.
  • Established clear standards for cooking, garnishing and presenting food.
  • Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
  • Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.

Barista

Sadat
Kampala , Makindye
05.2023 - 08.2024
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
  • Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
  • Maintained clean, hygienic food service counters through regular sanitisation.
  • Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
  • Cleaned and sanitised work areas, utensils and equipment.

Hotel Cleaner

Africana hotel
Kampala , Nakasero
09.2022 - 04.2023
  • Cleaned guest rooms and changed linen to high standards.
  • Sanitised fixtures and fittings to maintain excellent hygiene.
  • Handled all in-room cleaning with meticulous precision, ensuring crisp bed linen and sparkling bathrooms.
  • Collaborated with the front desk and maintenance teams to coordinate cleaning schedules around guest check-ins and check-outs, optimising efficiency.

Education

Bachelor of Business Administration -

Makerere university
Kampala , Makerere

Skills

  • Customer service
  • Teamwork
  • Clear communication
  • Time management
  • Problem solving
  • Food safety compliance
  • Beverage preparation
  • Order accuracy
  • Hygiene standards
  • Kitchen supervision
  • Customer engagement
  • Patience under pressure
  • Table service
  • Patient and calm nature
  • Punctuality
  • Positive and approachable
  • Cleaning and sanitation
  • Cleanliness and hygiene

Languages

English
Advanced
C1
Arabic
Beginner
A1

Timeline

Chef

Hussein Abbas
04.2025 - 01.2026

Waiter

Serena hotel
01.2024 - I currently work here

Barista

Sadat
05.2023 - 08.2024

Hotel Cleaner

Africana hotel
09.2022 - 04.2023

Bachelor of Business Administration -

Makerere university
Charles Mukasa