Summary
Overview
Work History
Education
Skills
Accomplishments
School Work Experience
Timeline
Generic

Charlize Merenda

Adelaide,SA

Summary

Motivated and adaptable Bachelor of Nursing student at the University of South Australia with a strong foundation in customer service, team leadership, and workplace efficiency. Seeking a role that will allow me to further develop my interpersonal and communication skills to support my long-term goal of delivering high-quality, person-centred care in nursing. Recognised for exceptional reliability, ability to train and mentor team members, and dedication to creating positive experiences for customers and colleagues.

Overview

8
8
years of professional experience

Work History

Customer Service Team Member

Priceline
10.2024 - Current
  • Assisted customers with product selection, providing personalised service and recommendations.
  • Operated cash registers and EFTPOS systems accurately, including cash handling and reconciliations.
  • Restocked shelves, maintained store presentation, and ensured promotional displays were appealing and accurate.
  • Responded to customer inquiries in person and over the phone in a professional and friendly manner.
  • Maintained knowledge of store products and promotions to improve customer satisfaction.
  • Followed health, safety, and hygiene procedures to ensure a safe shopping environment.
  • Referee: Jenova Kamidae – 0432 883 981

Casual Worker

Merenda Wholesalers
03.2022 - 01.2023
  • Trained and supported new team members to perform tasks effectively.
  • Answered phone calls, scheduled appointments, and provided customer assistance.
  • Assisted in packing and preparing fresh produce orders for delivery.
  • Attended meetings to discuss business operations and service improvements.
  • Referee: Joe Merenda (Co-Owner) – 0417 873 071

Team Member/ Manager

Fruitabella
01.2018 - 10.2021
  • Managed daily operations and supervised staff in the absence of the owner.
  • Ensured checkout area remained clean, organised, and COVID-safe at all times.
  • Operated cash register and EFTPOS systems with accuracy, including cash handling and reconciliations.
  • Packed and stocked fresh produce, maintained store presentation, and performed weekly end-of-shift cleaning.
  • Adjusted pricing according to updates and maintained product displays.
  • Key Achievements:
  • Awarded Employee of the Month (January) for exceptional customer service.
  • Received Team Leader Award for strong leadership and organisational skills.
  • Referee: Phillip Diakou (Owner) – 0421 620 116

Education

Bachelor of Nursing -

University of South Australia
Adelaide, SA
01.2025

Year 12 Graduate -

St. Mary’s College
Adelaide, SA
01.2024

Skills

  • Excellent customer service and interpersonal skills
  • Cash handling and EFTPOS operation
  • Staff training and team leadership
  • Effective communication and teamwork
  • Time management and organisation
  • Workplace health and safety awareness

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Supervised team of [Number] staff members.

School Work Experience

  • During my school work experience at Prestige Beauty Bar in Firle, I engaged with a diverse community while performing various essential tasks. I cleaned client rooms, adeptly prepared them, managed bookings, and promptly handled incoming calls. This opportunity prepared me for the real world and the working industry, instilling a profound sense of responsibility and adaptability. I am grateful for the chance to have been part of such a prestigious establishment, as it deepened my understanding of the beauty industry and provided me with valuable skills for navigating professional environments. This experience has been helpful in my personal and professional growth
  • Information about prestige
  • Phone number – 0459 260 801
  • Address - Shop 3A Glynburn Plaza
  • 161-167 Glynburn Road, Firle 5070
  • Founder of Prestige – Cristina

Timeline

Customer Service Team Member

Priceline
10.2024 - Current

Casual Worker

Merenda Wholesalers
03.2022 - 01.2023

Team Member/ Manager

Fruitabella
01.2018 - 10.2021

Bachelor of Nursing -

University of South Australia

Year 12 Graduate -

St. Mary’s College
Charlize Merenda