Charlotte Baker
Seaton
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Offering a blend of leadership qualities and a strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in any role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Hungry Jack's
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Crew Coach
Hungry Jack's
03.2021 - 01.2024
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Server
El Diablo
02.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
Hungry Jack's
10.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
St Michaels College
Henley Beach, SA12.2023
Skills
- Customer service
- Team leadership
- Task delegation
- Decision-making
- Complex Problem-solving
- Staff training and development
- Sales and upselling
- Staff management
Certification
- First Aid Certification
- Fire Safety Certification
Timeline
Manager
Hungry Jack's
01.2024 - Current
Crew Coach
Hungry Jack's
03.2021 - 01.2024
Server
El Diablo
02.2021 - 04.2023
Crew Member
Hungry Jack's
10.2020 - 03.2021
High School Diploma -
St Michaels College
- First Aid Certification
- Fire Safety Certification
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