Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Charlotte Cooke

Highland Valley

Summary

I am an eager employee, always ready and willing to assist fellow employees with job tasks. I am able to handle various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

2
2
years of professional experience

Work History

Pool Lifeguard and Swim Instructor

YMCA
10.2023 - Current
  • Provided friendly customer service to guests and addressed concerns.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Responded to emergency situations in a timely, efficient manner.
  • Reduced response time to emergencies with regular practice of first-aid and CPR procedures.

Swim Instructor

Adelaide Hills War Memorial Swimming Centre
12.2021 - Current
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Adapted teaching techniques to different learning styles.

Casual Hospitality Worker

Wistow Bakery And Cafe
07.2022 - 01.2024
  • Trained new staff on best practices in customer service, resulting in improved overall performance for the business.
  • Supported cafe and bakery operations by assisting all staff in various roles during busy periods or covering shifts as needed.
  • Friendly customer service and product knowledge.

Education

High School Diploma -

Mt Barker High School
Mt Barker
11.2023

No Degree - Pool Lifeguard Skill Set SISSS00129

Surf Life Saving SA
Fleurieu Aquatic Centre
09.2023

No Degree - HLTAID011 Provide First Aid And CPR

First Aid Pro
Mt Barker
01.2023

No Degree - Teacher of Swimming And Water Safety

Austswim
Adelaide, SA
10.2022

No Degree - Working With Children Check - NOT PROHIBITED

Department of Human Services
DHS
10.2021

Skills

During December 2021, 2022 and 2023 and January 2022, 2023 and 2024 I was employed by Royal Life at the Adelaide Hills War Memorial Swimming Centre for their Vacswim programme

Due to my previous experience during the Vacswim programme I was chosen specifically to work one on one with some students with diagnosed additional needs including ADHD and autism My friendly approach, patience and perseverance enabled me to connect with these students and build positive relationships with them built on trust, set routines and reliability

Currently as a swim instructor at Adelaide Hills War Memorial Swimming Centre I take 9 swimming lessons each week The students range from 3 to 9 year olds in my lessons, although I have covered other shifts with older students In one of my lessons I worked with a student who was diagnosed as autistic with selective mutism, over the period that I taught this student I was able to build their trust and was able to communicate with them verbally and they were able to respond using hand gestures and over time a select few words

In my role as a Pool Lifeguard my role include setting up and packing up the pool for use, customer service, active supervision of visitors in and out of the pool, monitoring behaviour and providing feedback and directions on safe use of the pool and surrounding areas, administering First Aid as required and working in the pool canteen preparing and selling food

Referee

Nick Seager

Manager, Adelaide Hills War Memorial Swimming Pool

0448 884 721

middlethorpepark@iprimus.com.au



Cath Boerth

Swimming Lessons Coordinator/pool operator, Adelaide Hills War Memorial Swimming Pool

0401 636 482

bcboerth@yahoo.com.au

Timeline

Pool Lifeguard and Swim Instructor

YMCA
10.2023 - Current

Casual Hospitality Worker

Wistow Bakery And Cafe
07.2022 - 01.2024

Swim Instructor

Adelaide Hills War Memorial Swimming Centre
12.2021 - Current

High School Diploma -

Mt Barker High School

No Degree - Pool Lifeguard Skill Set SISSS00129

Surf Life Saving SA

No Degree - HLTAID011 Provide First Aid And CPR

First Aid Pro

No Degree - Teacher of Swimming And Water Safety

Austswim

No Degree - Working With Children Check - NOT PROHIBITED

Department of Human Services
Charlotte Cooke