Charmaine Feast
Adelaide
Summary
Dynamic Disability Services Officer with a proven track record at the Department of Human Services, excelling in regulatory compliance and team management. Recognized for implementing effective risk management strategies and fostering strong client relations, ensuring operational excellence and a collaborative work environment. Adept at problem-solving and enhancing organizational efficiency.
Overview
13
13
years of professional experience
Work History
Disability Services Officer
Department of Human Services
Adelaide
04.2021 - Current
- Coordinated with legal counsel to ensure organizational compliance.
- Represented the organization at external events and conferences.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Implemented risk management strategies to mitigate potential threats.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Ensured the security and confidentiality of sensitive information.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Maintained positive working relationship with fellow staff and management.
- Conducted performance evaluations and provided constructive feedback.
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Counter Hostess
Hungry Jacks
Adelaide
10.2012 - 01.2013
- Verified accuracy of orders before delivering them to customers.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved customer issues quickly and effectively while maintaining a positive attitude.
- Accepted payments from guests for dine-in and take-out foods.
- Kept track of inventory levels for various supplies throughout the day.
- Monitored food safety standards while preparing meals for guests.
- Handled cash transactions accurately and efficiently.
- Maintained cleanliness of the front counter area, including restocking items as needed.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Helped service staff handle demand by distributing food and beverages.
- Spoke with patrons to drive satisfaction with food and service.
- Trained new employees on proper procedures related to front counter operations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted customers in a friendly and professional manner.
Education
Certificate 3 - Disability Studies
Disability And Aged Care
Adelaide, SA11-2021
Year 11 - High School
Christies Beach High School
Adelaide, SA12-2015
Skills
- Regulatory compliance
- Risk assessment
- Document management
- Data analysis
- Team management
- Performance evaluation
- Conflict resolution
- Effective communication
- Employee training
- Client relations
- Professionalism
- Team leadership
- Risk management
- Problem-solving aptitude
- Interpersonal skills
- Relationship building
- Emergency response
- Adaptability and flexibility
- Quality assurance
- Attention to detail
- Active listening
- Cultural awareness
- Experience in leadership
- Self motivation
- Teamwork and collaboration
- Problem-solving abilities
Affiliations
- I have spent time working as a Disability Support Officer and as an Annual Relief Team Supervisor
Timeline
Disability Services Officer
Department of Human Services
04.2021 - Current
Front Counter Hostess
Hungry Jacks
10.2012 - 01.2013
Certificate 3 - Disability Studies
Disability And Aged Care
Year 11 - High School
Christies Beach High School
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