Chernoh Samba Barrie
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in housekeeping and hospitality management, demonstrating a strong understanding of linen care, facility upkeep, and cleaning procedures. Proven leadership aptitude with a focus on training and mentorship, ensuring compliance with health and safety regulations while maintaining high standards of guest service and satisfaction. Adept at efficient time management, task prioritization, and inventory supply management to optimize operations. Committed to enhancing guest relations through effective teamwork and discretion, aiming to contribute to the continuous improvement of hospitality services.
Overview
8
8
years of professional experience
Work history
Housekeeping Supervisor
Private Affairs Office 2
Riyadh, Riyadh Region
09.2021 - Current
- Delivered exceptional guest experiences by maintaining clean, safe, and comfortable rooms.
- Supervised daily housekeeping operations, ensuring optimal staff performance.
- Resolved guest complaints swiftly to uphold customer relations and reputation.
- Streamlined inventory management, minimising waste and reducing costs.
- Conducted regular inspections of rooms and public areas with attention to detail.
- Trained staff to improve service quality and consistency.
- Fostered a positive working environment through teamwork among housekeeping staff.
- Enhanced team productivity via effective scheduling and task assignment.
Head Of Concierge & Housekeeping
Radisson Collection
Saudi Arabia, Najran
02.2018 - 09.2021
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Coordinated transportation arrangements for timely pick-ups and drop-offs.
- Managed front desk operations effectively during peak hours.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Offered detailed information about hotel's facilities and services, guiding guests effectively.
- Maintained professional demeanour whilst dealing with difficult situations.
- Promoted special events to increase hotel revenue opportunities.
- Managed reservation system accurately, reducing booking conflicts.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Enhanced guest satisfaction by providing excellent customer service.
- Worked closely with hotel staff to ensure consistent communication flow.
- Handled complaints professionally, resolving issues promptly.
Housekeeping manager
Park Inn By Radisson
Makkah, Mecca Region
10.2019 - 10.2020
- Boosted guest satisfaction by responding promptly to their requests or complaints.
- Advised management on budgeting needs for housekeeping department, enabling accurate financial forecasting.
- Introduced new laundry protocols which enhanced the lifespan of linens.
- Upheld stringent hygiene standards throughout the property using rigorous sanitation procedures.
- Implemented comprehensive checklist systems for routine tasks ensuring no task was overlooked.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Implemented green cleaning practices, resulting in a healthier environment.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Conducted regular health and safety inspections for adherence to regulations.
- Monitored team performance through regular appraisals, improving overall productivity levels.
Education
High School Diploma - Hospitality Managenment
West Africa Methodist Collegiate School High School
Sierra leone 01.2017 -
Skills
- Efficient time management
- Linen care understanding
- Facility upkeep knowledge
- Understanding of hospitality industry
- Leadership aptitude
- Deep-Cleaning expertise
- Pest control understanding
- Knowledge of cleaning procedures
- Discretion and trustworthiness
- Efficient scheduling
- Safety standards compliance
- Health and Safety Compliance
- Teamwork
- Guest service
- Sanitisation procedures
- Inventory supply management
- Task prioritisation
- Guest relations
- Customer satisfaction tracking
- Room inspections
- Health and Safety regulations
- Housekeeping staff training
- Cleaning product knowledge
- Training and mentorship
- Supply inventory management
Languages
English, Krio, and Fullah
Advanced
Affiliations
- Football, Swimming, Music, Cooking and Reading
Timeline
Housekeeping Supervisor
Private Affairs Office 2
09.2021 - Current
Housekeeping manager
Park Inn By Radisson
10.2019 - 10.2020
Head Of Concierge & Housekeeping
Radisson Collection
02.2018 - 09.2021
High School Diploma - Hospitality Managenment
West Africa Methodist Collegiate School High School
01.2017 -