CHERRY MAE A. MIÑOZA
Riyadh
Summary
Hospitality professional with expertise in customer service, team leadership, and store operations. Proficient in staff scheduling, inventory management, and regulatory compliance, ensuring a focus on hospitality. Skilled in multitasking under pressure, maintaining hygiene standards, and operating food service equipment. Experienced in point of sale systems and cash handling, with a commitment to operational efficiency and teamwork in fast-paced environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Waitress
Park Inn Riyadh by Radisson
Riyadh, Saudi Arabia
04.2024 - Current
- Delivered exceptional guest service in hotel dining environment.
- Accurately took food and beverage orders, ensuring efficiency.
- Coordinated with kitchen staff to guarantee timely service.
- Maintained cleanliness and professional presentation standards throughout dining area.
- Addressed guest requests, concerns, and payments with courtesy.
Store Supervisor
J&T Express / Logistic Company
Manila, Philippines
01.2020 - 01.2023
- Oversaw daily store operations, including scheduling, inventory management, and reporting.
- Supervised team leaders while monitoring staff performance metrics.
- Facilitated recruitment and training processes to enhance staff development.
- Delivered sales and operational updates to senior management regularly.
Food Attendant / Team Leader
Hap Chan Restaurant
Manila, Philippines
01.2019 - 01.2019
- Supervised service staff while organising daily work schedules to enhance efficiency.
- Ensured cleanliness of dining area and appropriate food replenishment at all times.
- Conducted pre- and post-shift meetings to communicate objectives and feedback.
- Maintained comprehensive knowledge of products and menu offerings to assist patrons effectively.
Food Attendant
Hizon Catering
Manila, Philippines
01.2017 - 01.2018
- Supported event setup, food preparation, and service during high-volume occasions.
- Executed various tasks efficiently to ensure seamless event operations.
- Upheld cleanliness standards before and after events to maintain a professional environment.
Spa Receptionist
Thai Anma Spa
Manila, Philippines
01.2015 - 01.2016
- Welcomed guests in lobby, creating a warm first impression.
- Answered calls, managing inquiries and booking appointments.
- Checked guests into system, processing service payments efficiently.
- Maintained precise customer records and appointment schedules.
- Assisted guests with spa service and product questions.
- Resolved guest concerns promptly to ensure satisfaction.
Event Staff
Event Cycle Management
Manila, Philippines
01.2014 - 01.2015
- Coordinated with Event Manager and Planner for seamless event execution.
- Organised and supported military and civilian party events and catering services.
- Set up and dismantled stages, seating, and sound equipment efficiently.
- Ensured safety compliance and adherence to fire guidelines at all events.
- Maintained inventory, checking for damages or missing items pre- and post-event.
- Handled cash registers, vendor billing, and invoicing with precision.
- Welcomed guests, addressed inquiries, and resolved complaints effectively.
- Ensured cleanliness and order of event venues consistently.
Education
Bachelor of Science - Tourism
ABE Caloocan College
Caloocan, Philippines 01.2010 - 01.2014
Skills
- Customer service excellence
- Team leadership
- Staff scheduling
- Inventory management
- Store operations
- Computer literacy
- Communication skills
- Multitasking
- Hospitality-Focused mindset
- Safe manual handling
- Efficient tray carrying
- Hygiene regulations compliance
- Resilient under pressure
- Bill calculation efficiency
- Restaurant etiquette familiarity
- Food service equipment use
- Tea and coffee brewing
- Order taking proficiency
- Fair conflict resolution
- Stock rotation practices
- Staff training capabilities
- Excellent memory recall
- Tills operation
- Dietary requirements understanding
- Beverage preparation knowledge
- Time management mastery
- Cleaning procedures competence
- Silver service proficiency
- English fluency
- Digital ordering system use
- Patience and composure
- Cash handling
- Customer Service
- Payment Processing
- High-volume dining
- Opening and closing procedures
- Verbal communication
- Food preparation
- Table clearing
- Multidisciplinary teamwork
- Menu memorisation
- Order processing
- Inventory control
- Upselling
- Outstanding customer service
- Regulatory compliance
- Point of sale system operation
- Reservation management
- Health and safety awareness
- Organised and reliable
- Hot beverage making
Languages
English
Fluent
Japanese
Intermediate
Arabic
Intermediate
Affiliations
- Reading
- cooking
- Learning New Languages
- Volunteering (Hospitality/Events)
TRAINING & SEMINARS
- Front Office Training & Hotel Familiarization – Venetian Hotel (2013)
- Airline Training Facilities – World City College (2011)
Timeline
Waitress
Park Inn Riyadh by Radisson
04.2024 - Current
Store Supervisor
J&T Express / Logistic Company
01.2020 - 01.2023
Food Attendant / Team Leader
Hap Chan Restaurant
01.2019 - 01.2019
Food Attendant
Hizon Catering
01.2017 - 01.2018
Spa Receptionist
Thai Anma Spa
01.2015 - 01.2016
Event Staff
Event Cycle Management
01.2014 - 01.2015
Bachelor of Science - Tourism
ABE Caloocan College
01.2010 - 01.2014