Cheyane Chapman
Morphett Vale
Overview
9
9
years of professional experience
Work History
Department Manager
McDonalds
12.2020 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained stock areas in clean and orderly condition.
- Ordered inventory and reported variances month to month.
- Quickly learned new skills and applied them to my department.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Capital Transport
06.2022 - 10.2022
- Developed strong relationships with clients leading to repeat business.
- Ensured timely deliveries through effective communication with drivers, dispatchers, and customers.
- Enhanced customer satisfaction by promptly addressing inquiries, concerns, and providing accurate delivery updates.
- Achieved high-quality service levels by continuously monitoring calls.
- Reduced average call handling time through the efficiently talking to customer and relaying information.
- Collaborated with other departments for seamless coordination in addressing customer concerns and queries.
Shift Supervisor
McDonalds
01.2019 - 12.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Delegated daily tasks and responsibilities.
- Resolved customer complaints and issues by offering thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
Crew
McDonalds
03.2015 - 01.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to keep to a high standard.
- Flexible in all areas depending on business needs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Reliable when needed to cover shifts including staying back and starting early.
Education
Cert III in Management Development -
McDonalds
Darlington, SA2017
High School Diploma -
Wirreanda High School
Morphett Vale, SA10.2016
Cert II in Retail Services -
McDonalds
Darlington, SA2016
Skills
- Staff Management
- Order management
- Policy and procedure adherence
- Sales expertise
- Goals and performance
- Cash handling expertise
- Crew management
- Crew training
- Verbal and written communication
- Money Handling
References
Eynas Brodie
Email: eynas.brodie@bigpond.com
Phone: 0419 193 544
John Borgman
Email: john.borgman207@outlook.com
Phone: 0430 276 240
Timeline
Customer Service Representative
Capital Transport
06.2022 - 10.2022
Department Manager
McDonalds
12.2020 - Current
Shift Supervisor
McDonalds
01.2019 - 12.2020
Crew
McDonalds
03.2015 - 01.2019
Cert III in Management Development -
McDonalds
High School Diploma -
Wirreanda High School
Cert II in Retail Services -
McDonalds
Similar Profiles
Katherine McGarryKatherine McGarry
McDonalds Night Shift Manager IFA at McdonaldsMcDonalds Night Shift Manager IFA at Mcdonalds
Tanisha N. RobertsTanisha N. Roberts
General Manager at McdonaldsGeneral Manager at Mcdonalds
Chloe FosterChloe Foster
Crew Member Cook at McdonaldsCrew Member Cook at Mcdonalds
Salvatore DisanoSalvatore Disano
Crew Trainer at McDonaldsCrew Trainer at McDonalds
Joshua LewisJoshua Lewis
Electrician at Joe Cools AirconditioningElectrician at Joe Cools Airconditioning