Dynamic and results-oriented Project and Operations Manager with 13 years of comprehensive experience across manufacturing, mining, and engineering sectors. PMP certified, I offer deep expertise in project and order execution, customer service, contract management, and manufacturing processes. My extensive background provides a thorough understanding of industry-specific challenges and best practices, enabling me to drive complex projects to successful completion.
I have a proven track record in managing multiple projects simultaneously, showcasing strong organizational efficiency, time management, and strategic planning. Known for maintaining high quality standards, meeting tight deadlines, and exceeding client expectations, I excel in navigating complex project landscapes and resolving challenges through innovative problem-solving.
Throughout my career, I have consistently demonstrated expertise in leading cross-functional teams, optimizing project workflows, and cultivating productive client relationships. My commitment to continuous improvement and excellence in project management has been pivotal in delivering impactful results and driving organizational success. I am now eager to leverage my skills and experience in a challenging new role, where I can contribute to achieving strategic objectives and further enhance operational efficiency.
· Leading the establishment of the Order Execution Department for the Middle East region, with a focus on developing and optimizing the operational framework and strategic initiatives for efficient order fulfillment.
· Managing a business unit generating $44 million in annual revenue.
· Building key stakeholder relationships and fostering strategic partnerships to enhance collaboration and drive success.
· Improving customer experience, resulting in increased satisfaction and engagement.
· Managed order-to-delivery process for export key accounts, driving an annual revenue contribution of R210 million.
· Led timely and transparent progress reporting to customers, ensuring clear communication and alignment on pending orders, which improved client satisfaction.
· Improving cash flow and reducing outstanding receivable.
· Negotiated local and export logistics arrangements with suppliers, leading to enhanced profitability margins.
· Successfully managed revenue recognition processes and implemented margin improvement strategies, resulting in an increase in overall profit margins over the fiscal year.
· Managed order-to-delivery process for international/exports and local accounts.
· Oversaw the management of a comprehensive network of resources to facilitate the execution of the spare parts fulfilment program.
· Monitored and analysed contract performance metrics, including On-Time Delivery (OTD), and Past Due (PD) items, and provided detailed performance reports.
· Managed the end-to-end process of ordering, delivering, and executing capital, rebuild, and retrofit equipment for the coal mining industry.
· Served as the primary point of escalation for resolving contractual issues and ensuring compliance with contractual obligations.
· Conducted quantity surveying activities, including the preparation of Bills of Quantities (BOQ), ensuring accuracy and completeness to support effective project budgeting and resource planning.
· Oversaw site construction activities for the successful erection of steel structures, ensuring adherence to project specifications and industry standards.
· Successfully oversaw phases of steel structure fabrication projects, ensuring adherence to strict quality standards and project timelines, resulting in increase in project completion efficiency.
· Managed project timelines, budgets, and resource allocation to optimize productivity and minimize delays
· Streamlined the monthly claims process by accurately compiling progress-based claims for both manufacturing and site installation stages, facilitating seamless communication between stakeholders and enhancing project transparency.
· Orchestrated seamless project execution from inception to completion, driving an improvement in project delivery timelines and ensuring on-time completion within budget constraints.
· Demonstrated adept leadership by effectively managing multifaceted site teams, resources, suppliers, and contractors, fostering a collaborative environment that resulted in an increase in productivity and a reduction in on-site incidents.
· Exercised meticulous financial oversight, implementing cost-effective measures and stringent SHEQ (Safety, Health, Environment, and Quality) standards, resulting in reduction of project expenditures while maintaining superior safety and quality benchmarks.
· Engineered efficient logistics solutions, optimizing transportation and supply chain operations.
· Successfully navigated the entire project lifecycle, from initiation to closure, ensuring seamless execution and timely delivery, resulting in reduction of project durations and enhanced client satisfaction.
· Directed and coordinated diverse site teams, resources, suppliers, and contractors with precision, fostering synergy and collaboration that led decrease in rework instances.
· Exercised proficient financial management, meticulously controlling project budgets and adhering to stringent SHEQ protocol.
· Strategically orchestrated logistics operations, optimizing transportation and supply chain processes.
· Demonstrated adept contract management skills, ensuring compliance with contractual obligations and negotiating favourable terms, contributing to increase in project profitability and successful project outcomes.
· Directed and supervised a team of skilled technicians and external contractors to ensure the successful completion of projects and maintenance tasks.
· Management of custom-made product projects, overseeing the entire project lifecycle and ensuring the delivery of tailor-made solutions that met or exceeded client expectations.
· Pioneered the development and management of an export product range, strategically identifying market opportunities and tailoring products to international standards.
· Directed and optimized operations within the specials department, implementing innovative strategies to streamline processes and enhance productivity.
· Compiled comprehensive technical literature for products, meticulously documenting specifications and features, which enhanced product knowledge among stakeholders and facilitated improvement in sales conversions through better-informed customer interactions.