CHIKA REFILOE MABITSELA

· Leading the establishment of the Order Execution Department for the Middle East region, with a focus on developing and optimizing the operational framework and strategic initiatives for efficient order fulfillment.

· Managing a business unit generating $44 million in annual revenue.

· Building key stakeholder relationships and fostering strategic partnerships to enhance collaboration and drive success.

· Improving customer experience, resulting in increased satisfaction and engagement.

· Managed order-to-delivery process for export key accounts, driving an annual revenue contribution of R210 million.

· Led timely and transparent progress reporting to customers, ensuring clear communication and alignment on pending orders, which improved client satisfaction.

· Improving cash flow and reducing outstanding receivable.

· Negotiated local and export logistics arrangements with suppliers, leading to enhanced profitability margins.

· Successfully managed revenue recognition processes and implemented margin improvement strategies, resulting in an increase in overall profit margins over the fiscal year.

· Managed order-to-delivery process for international/exports and local accounts.

· Oversaw the management of a comprehensive network of resources to facilitate the execution of the spare parts fulfilment program.

· Monitored and analysed contract performance metrics, including On-Time Delivery (OTD), and Past Due (PD) items, and provided detailed performance reports.

· Managed the end-to-end process of ordering, delivering, and executing capital, rebuild, and retrofit equipment for the coal mining industry.

· Served as the primary point of escalation for resolving contractual issues and ensuring compliance with contractual obligations.

· Conducted quantity surveying activities, including the preparation of Bills of Quantities (BOQ), ensuring accuracy and completeness to support effective project budgeting and resource planning.

· Oversaw site construction activities for the successful erection of steel structures, ensuring adherence to project specifications and industry standards.

· Successfully oversaw phases of steel structure fabrication projects, ensuring adherence to strict quality standards and project timelines, resulting in increase in project completion efficiency.

· Managed project timelines, budgets, and resource allocation to optimize productivity and minimize delays

· Streamlined the monthly claims process by accurately compiling progress-based claims for both manufacturing and site installation stages, facilitating seamless communication between stakeholders and enhancing project transparency.

· Orchestrated seamless project execution from inception to completion, driving an improvement in project delivery timelines and ensuring on-time completion within budget constraints.

· Demonstrated adept leadership by effectively managing multifaceted site teams, resources, suppliers, and contractors, fostering a collaborative environment that resulted in an increase in productivity and a reduction in on-site incidents.

· Exercised meticulous financial oversight, implementing cost-effective measures and stringent SHEQ (Safety, Health, Environment, and Quality) standards, resulting in reduction of project expenditures while maintaining superior safety and quality benchmarks.

· Engineered efficient logistics solutions, optimizing transportation and supply chain operations.

· Successfully navigated the entire project lifecycle, from initiation to closure, ensuring seamless execution and timely delivery, resulting in reduction of project durations and enhanced client satisfaction.

· Directed and coordinated diverse site teams, resources, suppliers, and contractors with precision, fostering synergy and collaboration that led decrease in rework instances.

· Exercised proficient financial management, meticulously controlling project budgets and adhering to stringent SHEQ protocol.

· Strategically orchestrated logistics operations, optimizing transportation and supply chain processes.

· Demonstrated adept contract management skills, ensuring compliance with contractual obligations and negotiating favourable terms, contributing to increase in project profitability and successful project outcomes.

· Directed and supervised a team of skilled technicians and external contractors to ensure the successful completion of projects and maintenance tasks.

· Management of custom-made product projects, overseeing the entire project lifecycle and ensuring the delivery of tailor-made solutions that met or exceeded client expectations.

· Pioneered the development and management of an export product range, strategically identifying market opportunities and tailoring products to international standards.

· Directed and optimized operations within the specials department, implementing innovative strategies to streamline processes and enhance productivity.

· Compiled comprehensive technical literature for products, meticulously documenting specifications and features, which enhanced product knowledge among stakeholders and facilitated improvement in sales conversions through better-informed customer interactions.