Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Chloe Ellis

Hewett

Summary

Dynamic Department Manager with a proven track record at Europcar, excelling in staff management and customer service. Enhanced team performance through effective training and mentoring, achieving significant improvements in customer satisfaction. Skilled in problem-solving and sales expertise, fostering a collaborative environment that drives results and boosts employee retention.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Department Manager

Europcar
06.2024 - Current
  • Oversee fleet inventory management processes, maintaining and adjusting optimal stock levels while monitoring utilisation rates.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximise productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Shift Supervisor

Europcar
01.2023 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures.
  • Managed transactional procedures, maintaining accuracy in financial transactions and minimising discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed staff hiring, training and supervision.
  • Responded to and resolved customer questions and concerns.

Sales Representative Team Leader

Eurpocar
03.2021 - 12.2022
  • Exceeded sales targets consistently with effective management.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Trained new employees on customer service, POS handling and organising strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.

Swimming Instructor

Arana Hills Swim School
01.2013 - 12.2019
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Organized and taught swimming lessons to children aged infant to 12 years.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Improved student confidence in water by providing individualised feedback and personalised instruction.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
  • Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
  • Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
  • Enhanced swimmer performance by developing tailored lesson plans and incorporating innovative training techniques.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Achieved higher student satisfaction ratings through consistent communication with parents regarding progress and areas for improvement.
  • Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.
  • Streamlined scheduling processes for improved efficiency in coordinating instructor availability with client preferences for swim lesson timeslots.
  • Assisted in the development of marketing materials for swim programs, highlighting key benefits and unique features to attract new customers.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Adapted teaching techniques to different learning styles.
  • Collaborated with swim team coaches to develop successful training plans.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Implemented proper safety protocols and emergency response plans.

Department Manager

Coles
01.2003 - 12.2009
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimised scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

No Degree - Swimming And Water Safety

Austswim

No Degree - CPR And First Aid

Adelaide CBD Collge
Adelaide

Skills

  • Customer service

  • Staff management

  • Team leadership

  • Team supervision

  • Problem-solving

  • Training and mentoring

  • Task delegation

  • Safety and security

  • Customer engagement

  • Goals and performance

  • Sales expertise

  • Staff hiring and retention

Interests

  • Stand-up Paddleboarding (SUP)
  • I participate in a variety of outdoor recreational activities
  • Camping
  • Gym Workouts
  • Swimming
  • Adventure Travel
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Department Manager

Europcar
06.2024 - Current

Shift Supervisor

Europcar
01.2023 - 06.2024

Sales Representative Team Leader

Eurpocar
03.2021 - 12.2022

Swimming Instructor

Arana Hills Swim School
01.2013 - 12.2019

Department Manager

Coles
01.2003 - 12.2009

No Degree - Swimming And Water Safety

Austswim

No Degree - CPR And First Aid

Adelaide CBD Collge

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Chloe Ellis