Christelle Angela Ala-an
Campbelltown
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, honed at companies like McDonald's. Excelled in building relationships and enhancing customer satisfaction, leading to increased repeat business. Skilled in multitasking and organization, with a strong work ethic and a proven track record of exceeding performance metrics. Fluent in English and committed to continuous learning.
Overview
3
3
years of professional experience
Work History
Service Crew/ Barista
Netball SA
12.2023 - Current
- Handled cash and processed transactions accurately at the register.
- Assisted customers with menu selections and answered questions about food items.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in setting up and closing down the restaurant at the beginning and end of shifts.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
Crew Coach/Customer Service
Mcdonalds
10.2021 - Current
- Increased repeat business through excellent customer service and communication skills.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Maintained relationships with clients through punctuality and excellent customer service.
- Provided excellent customer service for positive experiences and returning patrons.
- Trained newly hired employees on routine tasks and customer service.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Iloilo Doctor's College
Iloilo, Philippines 04-2020
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Fluent in English
- Cash handling
- Menu memorization
- Relationship building
- Multitasking and organization
- Clear communication
- Flexible schedule
- Willingness to learn
Customer Service of Year 2022 & 2023
Award given to the best customer service of the year
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Service Crew/ Barista
Netball SA
12.2023 - Current
Crew Coach/Customer Service
Mcdonalds
10.2021 - Current
High School Diploma -
Iloilo Doctor's College
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