Christian Armada Rodriguez
Riyadh,Saudi Arabia
Summary
A dedicated professional with excellent skills in creating trusting environments where teams strive for goals through transparency, humour, and personal dedication to ensure company success and recurrent business.
Seasoned General Manager with talent for creating memorable dining experiences. Transformed underperforming locations into top revenue-generating sites by enhancing customer service and streamlining operations. Known for building cohesive teams and fostering culture of excellence, leading to higher customer satisfaction and increased repeat business.
Driven professional with knack for leadership and operational management, excelling in team coordination and customer service. Strong background in staff training and inventory control, ensuring smooth and profitable restaurant operations. Committed to enhancing customer satisfaction and driving business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Delta LTD
Riyadh, Saudi Arabia
11.2023 - Current
- Responsible for overall operations of two venues. Fine Dining French restaurant and family style Bakery and Cafe.
- Devised operational policies for regulatory compliance and best practices adherence.
- Analysed performance metrics, identified areas for improvement in operations management.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Created collaborative work environment for positive team dynamics.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Developed organisational policies for administrative oversight and internal controls.
General Manager
The Maine Mayfair
London, United Kingdom
08.2022 - 11.2023
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked KPIs to drive profitability and target delivery.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Generated business, cost and employee reports to management.
- Review Flash P&L
- Hold Operation Meeting and drive deadlines
- Work with Group Operations Director to Deliver Quarterly Froward Strategy to Teams
- Lead Teams and Make Impactful Presence on busiest shifts. Create impactful presence with customers to ensure 100% satisfaction and charm is delivered by all Team Members.
- Provide leadership to Kitchen, Bar, Floor and Reception team to improve quality, customer loyalty, productivity and general operations. As such, required to provide strategic direction to improve results.
- Establish and maintain good relationships with all journalists and people of influence.
- Take ownership of financial and operations issues and find lasting quality solutions.
- Built high-performing teams to achieve organisational objectives.
- Maintained compliance with industry regulations at all times.
- Increased overall operational efficiency by implementing new management strategies.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
Senior Restaurant Manager
The Maine Mayfair
London, United Kingdom
11.2021 - 08.2022
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Achieved financial goals through rigorous restaurant forecasting.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Provide weekly staff training, effectively utilising cross-training methods to maintain highest levels of productivity.
Restaurant Manager
Gaucho Piccadilly
London, United Kingdom
06.2020 - 11.2021
- Oversee department team objectives and development plans.
- Responsible for spend/ cover/ stock in department.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Responsible for full team trained to the correct level for compliance.
- Met, greeted and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximising repeat business.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Restaurant Manager
Green and Fortune
London, United Kingdom
04.2019 - 06.2020
- Take responsibility for the three areas of retail within Green & Fortune at Kings Place the Café, Rotunda Bar and Restaurant and the Concert Bar.
- Achieve the highest standards, consistently deliver exceptional hospitality, and to drive continual growth in the sales and profitability of each area.
- Customer engagement – hosting customers across all retail areas and building key relations with regulars and locals.
- Rotas, labour planning and recruitment.
- Financial reporting against retail budget, sales, labour & variables.
- Staff training and statutory governance.
Assistant General Manager
LINO LONDON
London, United Kingdom
11.2018 - 04.2019
- Successfully planned of bar and restaurant opening in November 2018, leading to amongst others "Restaurant of the Week" in Time Out magazine, 4 out of 5 stars reviews from Fay Maschler (Evening Standard) and Jay Rayner (The Guardian).
- Successfully recruited team members, creating training and introduction plan for various positions to ensure knowledge levels and corporate values.
- Organised special events in the restaurant, including receptions, promotions and corporate lunches.
- Tracked sales goals and reporting results as necessary.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
1st Assistant manager, UK
WAHACA LTD
London, United Kingdom
09.2015 - 11.2018
- Prepared reports at the end of the shift/week, including staff control, food control and sales.
- Coordinated the operation of the restaurant during the General Manager absence.
- P&L reviews.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff.
- Successfully developed Junior Managers to higher roles.
Team Leader representative
Nike Inc
Amsterdam, Netherlands
09.2014 - 09.2015
- Led and directed team members on effective methods, operations and procedures.
- Worked with customer service manager to ensure proper customer service is being delivered.
- Resolved customer complaints via phone, email, mail, or social media.
- Assisted with placement of orders, refunds, or exchanges.
- Prepared and submit weekly sales reports to management.
Waiter/Trainer
WAHACA LTD
London, United Kingdom
03.2012 - 08.2014
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Helped with training and development of new members.
- Assisted with guest enquiries, take-away orders and restaurant cleanliness.
- Verified cash drawer against the day’s receipts.
- Maintained high standards of cleanliness and sanitation.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Education
E.S.O -
Luis Diaz Moreno
Spain1996
Skills
- Strong commitment to constantly deliver on brand standards and representing company values
- Forecasting operational needs for venue property by foreseeing guest needs, operational flows and planning for successful teams through confident thinking
- Good business acumen and eagerness of further understanding financial key drivers and building responsible forecasts
- HR policies implementation
- Safety regulations adherence
- Financial budgeting
- Business development
- Financial analysis
- Leadership development
- Budget administration
- Event planning
Certification
Alcohol Personal License 2022
Fire Marshal Course. UK 2022.
NVQ in Management, UK 2017
First Aider Course. UK 2021.
Timeline
Restaurant General Manager
Delta LTD
11.2023 - Current
General Manager
The Maine Mayfair
08.2022 - 11.2023
Senior Restaurant Manager
The Maine Mayfair
11.2021 - 08.2022
Restaurant Manager
Gaucho Piccadilly
06.2020 - 11.2021
Restaurant Manager
Green and Fortune
04.2019 - 06.2020
Assistant General Manager
LINO LONDON
11.2018 - 04.2019
1st Assistant manager, UK
WAHACA LTD
09.2015 - 11.2018
Team Leader representative
Nike Inc
09.2014 - 09.2015
Waiter/Trainer
WAHACA LTD
03.2012 - 08.2014
E.S.O -
Luis Diaz Moreno
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