Christie Hajj

Team Management:

• Supervise and manage retail staff, including hiring, training, scheduling, and performance evaluation.
• Provide leadership and direction to the retail team to ensure that operational goals are met.

Inventory Management:

• Oversee inventory levels and ensure appropriate stock levels are maintained.
• Implement inventory control measures to minimize losses and optimize stock turnover.
• Coordinate with suppliers and vendors to ensure timely delivery of merchandise.

Store Operations:

• Develop and implement store policies and procedures to enhance efficiency and customer service.
• Monitor store operations to ensure compliance with company standards and regulatory requirements.
• Address operational issues and resolve customer complaints in a timely manner.

Sales and Customer Service:

• Drive sales and profitability through effective merchandising, promotions, and customer engagement strategies.
• Train staff on effective sales techniques and customer service standards.
• Monitor customer feedback and implement improvements to enhance the overall shopping experience.

Communication and Collaboration:

• Collaborate with other departments such as marketing, finance, and human resources to achieve organizational goals.
• Communicate effectively with stakeholders, including senior management, staff, and customers.

Continuous Improvement:

• Stay abreast of industry trends and best practices to remain competitive in the retail market.
  

Franchisee Training and Onboarding:

• Develop and deliver comprehensive training programs for new franchisees, covering areas such as operations and customer service.
• Assist franchisees in understanding and implementing corporate policies, procedures, and standards.

Operational Support:

• Provide ongoing operational support to franchisees, including assistance with inventory management, supply chain logistics, and store layout optimization.
• Offer guidance on best practices for maintaining high levels of customer satisfaction and operational efficiency.

Relationship Management:

• Serve as the primary point of contact for franchisees, addressing inquiries, concerns, and providing timely support and guidance.
• Foster positive relationships with franchise owners, encouraging open communication and collaboration to achieve mutual goals.

Team Leadership and Management:

• Supervise and coordinate the activities of retail staff, including sales associates, cashiers, and stock clerks.
• Provide guidance, coaching, and training to ensure that team members perform their duties effectively and adhere to company policies and procedures.
• Schedule shifts and allocate responsibilities to ensure adequate staffing levels and efficient store operations.

Customer Service Excellence:

• Lead by example in providing exceptional customer service and resolving customer inquiries, complaints, and issues in a professional and timely manner.
• Train staff on customer service standards, product knowledge, and sales techniques to enhance the overall shopping experience and drive customer satisfaction and loyalty.

Sales and Performance Management:

• Analyze sales data and trends to identify opportunities for growth and improvement.
• Implement sales strategies, promotions, and merchandising initiatives to maximize revenue and meet or exceed sales targets.

Inventory Management:

• Oversee inventory levels, including stock replenishment, organization, and shrinkage control.
• Conduct regular inventory counts and audits to ensure accuracy and identify discrepancies.
• Coordinate with the purchasing and receiving teams to manage stock levels and ensure timely replenishment of merchandise.
• Ensure the cleanliness, organization, and visual presentation of the store meet company standards and create an inviting shopping environment for customers.

Reporting and Communication:

• Communicate effectively with store management, corporate headquarters, and other departments to convey important information, provide updates, and address issues as needed.
  

• Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Understood what drives overall business success and prioritised and delivered quality results.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Solicited customer feedback to understand customer needs and constantly improve product offerings.
• Kept awareness of competitor activity and developed ideas to promote store.
• Assisted in recruiting, hiring and onboarding store staff.