Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Mathys

Mount Gambier

Summary

Dynamic Restaurant Manager with a proven track record at McDonald's, excelling in team management and customer engagement. Enhanced customer satisfaction through effective complaint resolution and staff training, leading to a notable increase in repeat business. Skilled in inventory control and fostering a positive work environment, ensuring compliance with health regulations.

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to any Management position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

30
30
years of professional experience

Work History

Restaurant Manager

McDonalds
03.2016 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Developed loyalty program to encourage repeat business, enhancing customer retention.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock
  • Managing calls of 5 plus per day of either supervisors calling wanting things completed, changing and organising of Managers and replacement of shifts when calling in sick.

Team Member

Woolworths Supermarket
07.2012 - 08.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Developed marketing materials to promote in-store events and special promotions.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Meat Worker

Bordertown Meatworks
01.1997 - 01.1999
  • Maintained high-quality standards for meat products by conducting regular quality inspections and adhering to strict sanitation regulations.
  • Communicated effectively with supervisors regarding any concerns or suggestions for improvements in the work process or environment.
  • Demonstrated flexibility in adapting to changing work demands and schedules, maintaining a positive attitude and strong work ethic throughout.
  • Collaborated with team members to complete large-scale meat orders within tight deadlines, ensuring customer satisfaction.
  • Contributed to a safe working environment by following safety protocols and promptly addressing potential hazards.
  • Received extensive on-the-job training for proper knife handling techniques, reducing workplace injuries among co-workers.
  • Adhered to strict food safety guidelines, maintaining a clean workspace and minimizing the risk of cross contamination.
  • Focused on continuous improvement, actively seeking feedback from peers and supervisors to enhance overall performance.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.

Team Member

BP Keith
01.1995 - 03.1997
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Participated in community events, strengthening store's local engagement and reputation.

Education

No Degree -

Keith Area School
Keith, SA
11.1996

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Shift management
  • Customer-oriented, Customer loyalty, Passion for customer satisfaction
  • Complaint resolution
  • Organization and prioritization
  • Staff scheduling
  • Supervisory skills
  • Pre-shift walk-through
  • Labor and food cost control
  • Employee schedule management
  • Kitchen oversight
  • Take-out service
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Team leadership
  • Safe food handling
  • Inventory management
  • Staff supervision
  • Coaching and mentoring
  • Training and onboarding
  • Scheduling staff
  • Critical thinking
  • Money handling
  • Employee supervision
  • Conflict resolution
  • Recruitment and hiring
  • Relationship building
  • Calm and pleasant demeanor
  • Scheduling
  • Employee performance evaluations
  • POS terminal operation
  • Customer retention
  • Delegating assignments and tasks
  • Health code compliance
  • Front of house management
  • Investigating complaints
  • Kitchen staff coordination
  • Sanitation

Timeline

Restaurant Manager

McDonalds
03.2016 - Current

Team Member

Woolworths Supermarket
07.2012 - 08.2019

Meat Worker

Bordertown Meatworks
01.1997 - 01.1999

Team Member

BP Keith
01.1995 - 03.1997

No Degree -

Keith Area School

Similar Profiles

CREATE PROFILE
Christine Mathys