CHRISTOPHER CLAASEN
Riyadh
Summary
Detail-oriented Operations Analyst with 15+ years of experience in Aviation. Proficient in Excel, Word, Power BI, and various information management tools. Strong commitment to the highest safety and efficiency standards. Proven ability to manage multiple tasks in fast-paced environments, consistently delivering quality results. Adept at troubleshooting, problem-solving, and optimising maintenance processes to enhance operational performance. Developed strong analytical skills and meticulous attention to detail in a quality-focused environment committed to product excellence. Demonstrated ability to communicate effectively with cross-functional teams and implement process improvements. Seeking transition into a new field to leverage these skills in a dynamic and challenging environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations and Quality Analyst
GDC Middle East
10.2023 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Maintenance Supervisor
Lufthansa Technik & Sabena Engineering
06.2019 - 09.2023
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
Senior Aircraft Maintenance Technician
South African Airways Technical
03.2012 - 05.2019
- Exhibited strong leadership qualities by taking on additional responsibilities during staff shortages or high-pressure situations, maintaining seamless operations despite challenges faced.
- Performed critical component replacements as needed, extending aircraft service life while maintaining peak performance levels.
- Reduced downtime for aircrafts by performing timely inspections and repairs.
Education
Advanced Diploma - General Management
Gordon Institute of Business Science (GIBS)
Pretoria, South Africa04-2025
Advanced Diploma - Business Analytics
Rhodes University
Grahamstown, South Africa01-2025
Advanced Certificate - Management
Management College of South Africa
Johannesburg, South Africa01.2022
Aircraft Mechanic Diploma - Aviation
South African Airways Technical
Johannesburg, South Africa01.2014
Skills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Project management
Certification
- Aircraft Maintenance Engineering License (SACAA)
- Lean Six Sigma Black Belt(IMC Institute)
- Fundamentals of Project Management (Adelaide University)
- Certificate in Aviation Regulation and Quality Standards –
- Safety Management Systems (Aviation Quality Services GmbH)
- Health and Safety Certificate (MATA)
- Human Factors
- Aviation legislation EASA M10 part66
- Maintenance Management Software (Swiss Amos, Manage M, Goldesp, Oracle, SAP)
- Data Tools (Microsoft Excel, Power BI, Tableau)
Personal Information
Languages: English (FLUENT) and Afrikaans (FLUENT)
Affiliations
- Project Management Institute (PMI) Member
- International Institute of Business Analysis(IIBA )Member
Hobbies
Professional Photographer
Enjoy playing racket sports (Tennis, Pedal)
Timeline
Operations and Quality Analyst
GDC Middle East
10.2023 - Current
Maintenance Supervisor
Lufthansa Technik & Sabena Engineering
06.2019 - 09.2023
Senior Aircraft Maintenance Technician
South African Airways Technical
03.2012 - 05.2019
Advanced Diploma - General Management
Gordon Institute of Business Science (GIBS)
Advanced Diploma - Business Analytics
Rhodes University
Advanced Certificate - Management
Management College of South Africa
Aircraft Mechanic Diploma - Aviation
South African Airways Technical
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