Summary
Overview
Work history
Education
Skills
Languages
Timeline
Manager
Christopher Saker

Christopher Saker

Riyadh,Tahlia

Summary

Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.

Overview

7
7
years of professional experience

Work history

Manager

Poul Dor {Lebanese Food}
Riyadh {Al TAhlia}, Saudi Arabia
08.2022 - Current
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Analysed data and identified opportunities to minimise operating costs.
  • Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Supervised and trained customer service team members to provide exceptional client care and account management.

Manager

Starbucks Coffee {RESERVE}
Downtown Beirouth, Lebanon
09.2019 - 03.2022
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Analysed data and identified opportunities to minimise operating costs.
  • Analysed sales to identify top-performing products.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.

Supervisor

Macdonalds
Beirouth, Lebanon
01.2017 - 04.2019
  • Built customer retention and satisfaction by delivering top-quality service.
  • Identified operational problems and proposed solutions to management.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.

Education

Diploma of Higher Education -

Saint Joseph
Lebanon

Diploma of business management -

Lebanese international university
Lebanon

Skills

  • Operations oversight
  • Business administration
  • Project budgeting
  • SMART goal setting
  • Revenue growth
  • Coaching leadership
  • Conflict resolution
  • Opportunities identification and creation
  • Customer rapport
  • Boeker Certified {food safety}
  • coffee Master

Languages

Arabic
Native language
French
Advanced
C1
English
Advanced
C1

Timeline

Manager

Poul Dor {Lebanese Food}
08.2022 - Current

Manager

Starbucks Coffee {RESERVE}
09.2019 - 03.2022

Supervisor

Macdonalds
01.2017 - 04.2019

Diploma of Higher Education -

Saint Joseph

Diploma of business management -

Lebanese international university

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Christopher Saker