Claudia Bettington
Payneham
Summary
Professional with experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results. Proficient in medical billing and adept at managing high call volumes while maintaining professionalism and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Specialist on College
12.2024 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responsible for the payment process and monitoring Medicare reimbursements.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Conveyancing
About You Conveyancing
02.2022 - 09.2024
- Maintained strict confidentiality while handling sensitive client information during the conveyancing process.
- Eased client concerns throughout the conveyancing process by empathetically addressing their questions or concerns promptly and professionally.
- Streamlined the conveyancing process by efficiently managing document preparation and communication with clients.
- Contributed to positive client reviews and testimonials by consistently delivering high-quality service throughout all stages of the conveyancing process.
- Assisted senior conveyancers in managing caseloads, increasing overall team productivity and timely completion of transactions.
Domestic Cleaner
BCR Communities
02.2023 - 03.2024
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as cleaning windows.
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
Retail Assistant
Ocean & Earth
03.2020 - 12.2020
- Used system's to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Sussex Inlet Primary School
Sussex Inlet, NSW01-2016
Vincentia High School
Vincentia, NSW01-2022
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- Insurance verification
- Reminder calls
- Medical billing/ Payment collections
- Medical records management
- Referral verification
- Work cover claims
- Paperwork coordination
- Mail management
Certification
- CPR training
- NDIS check
- Police background check
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
Specialist on College
12.2024 - 05.2025
Domestic Cleaner
BCR Communities
02.2023 - 03.2024
Conveyancing
About You Conveyancing
02.2022 - 09.2024
Retail Assistant
Ocean & Earth
03.2020 - 12.2020
Sussex Inlet Primary School
Vincentia High School
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