Claudio Alvial
Tourism And Hospitality
Summary
Proven leader in enhancing dining experiences at W Santiago, adept in team management and guest relations. Spearheaded initiatives that significantly improved service standards and dining satisfaction. Expert in fine-dining and wine pairing, successfully trained staff to elevate service quality, demonstrating exceptional problem-solving skills and teamwork.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Restaurant Captain
W Santiago
2022.10 - 2024.05
- Collaborated with chef to enhance client experience
- Monitored daily operations for consistency in service.
- Delivered outstanding dining experiences for patrons.
- Resolved guest complaints with empathy and professionalism
- Trained new team members on restaurant procedures.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Restaurant Captain
W Santiago
2019.06 - 2020.11
- Collaborated with chef to enhance client experience
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored daily operations for consistency in service.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Delivered outstanding dining experiences for patrons.
Hotel Waiter
W Santiago
2017.08 - 2019.06
- Monitored dining room activity proactively
- Handled high-pressure situations during peak
- Streamlined order-taking processes effectively
- Enhanced guest satisfaction by providing exceptional dining experiences
- Assisted in training new waitstaff
- Addressed customer concerns promptly and professionally, resolving issues effectively.
Trainee Waiter
W Santiago
2017.06 - 2017.08
- Handled guest complaints gracefully
- Accurately recorded food and beverage orders
- Contributed to team success by assisting fellow waitstaff during busy periods
- Actively participated in pre-shift meetings and briefings
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided knowledgeable recommendations on wine pairings.
Education
Professional Degree - Tourism: Specializing in Tourism Companies
DuocUC
Santiago, Chile 2001.04 -
Skills
Supply Inventory Management
Team Management
Guest Relations
Reservation Management
Upselling strategies
Team training and development
Fine-dining expertise
Wine pairing knowledge
Problem-Solving
Timeline
Restaurant Captain
W Santiago
2022.10 - 2024.05
Restaurant Captain
W Santiago
2019.06 - 2020.11
Hotel Waiter
W Santiago
2017.08 - 2019.06
Trainee Waiter
W Santiago
2017.06 - 2017.08
Professional Degree - Tourism: Specializing in Tourism Companies
DuocUC
2001.04 -