Cloris Long
Adelaide
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Sales Service Assistant
Yugo
06.2024 - Current
- Greeted incoming students professionally, providing friendly and knowledgeable assistance to ensure a smooth onboarding experience.
- Assisted students with bookings, check-in procedures, and building tours, facilitating their transition to university life.
- Planned and organized under-18 events to help students adapt, build peer connections, and foster a supportive community.
- Coordinated sales promotions and special events to drive store traffic, enhance customer engagement, and increase sales volume.
- Managed bond lodgements and conducted follow-up room analyses to ensure compliance and optimal occupancy.
Customer Consultant
Universal Travel
01.2023 - 01.2023
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Delivered excellent customer service, resulting in consistent 91% customer satisfaction rating.
Admin Assistant
Heytour Ltd
12.2021 - 12.2022
- Maintain positive engagement with customers and stakeholders by making phone calls, sending and responding email, and set up meetings.
- Setting up daily report, monthly report on PowerBI, provided comprehensive information to management team for decision making.
- Streamlined office processes by implementing efficient filing and organizational systems.
Sales
Password Healthcare Retail
09.2021 - 11.2022
- Responsible for in-store and online sales.
- Processed sales transactions using POS system.
- Conducted market analysis, identified key trends and customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cultivated positive relationships with 20+ regular customers, resulting in increased brand loyalty and positive word-of-mouth advertising.
Piano Teacher
Able Music Studio
09.2018 - 01.2021
- Conducted solfeggio and ear training sessions for students of diverse backgrounds and age groups.
- Trained students for piano competitions, music concerts, and piano grading tests, resulting in 95% pass rate.
- Improved student understanding of piano theory through creative games and activities.
Education
Master of Marketing - Marketing
Auckland University of Technology
Auckland03.2022
Bachelor of Arts - Media, Film and Television & Music
University of Auckland
Auckland11.2020
Skills
- Retail Sales
- CRM Software
- Customer Service
- Relationship Building
- Fast Learner
- Microsoft Office
Timeline
Sales Service Assistant
Yugo
06.2024 - Current
Customer Consultant
Universal Travel
01.2023 - 01.2023
Admin Assistant
Heytour Ltd
12.2021 - 12.2022
Sales
Password Healthcare Retail
09.2021 - 11.2022
Piano Teacher
Able Music Studio
09.2018 - 01.2021
Master of Marketing - Marketing
Auckland University of Technology
Bachelor of Arts - Media, Film and Television & Music
University of Auckland
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