Colby Rylands
Mount Barker
Summary
Dynamic retail professional with extensive experience at Telstra, excelling in cash management and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective visual merchandising and employee training. Recognized for fostering a collaborative work environment and mentoring staff to achieve performance goals.
I am a motivated and safety-conscious individual seeking work as an entry level truck driver. I have recently obtained my HC licence and eager to apply strong work ethic, time management skills and knowledge of vehicle safety to a truck driving career. I can apply my previous work and personal skills to truck driving and willing to learn.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Telstra
12.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Team Leader
TSA Telco Group
03.2014 - 11.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
Pinnacle People
05.2012 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Hungry Jack's
08.2012 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Customer Service
Challa Garden's Hotel
02.2011 - 07.2012
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Managed daily operations for better customer service and increased revenue.
Education
Year 12 -
Henley High School
Henley Beach, SASkills
- Cash management
- Inventory control
- Sales analysis
- Visual merchandising
- Customer service
- Team management
- Employee training
- Performance evaluation
- Conflict resolution
- Staff supervision
- Merchandise rotation
- Problem-solving
- Customer experience
- Customer service and engagement
- Customer relations
- Retail operations
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Hiring and training
- Staff management
- Work Planning and Prioritization
- Mentoring and coaching
- Sales expertise
- Relationship building and management
- Sales growth
Timeline
Assistant Store Manager
Telstra
12.2017 - Current
Team Leader
TSA Telco Group
03.2014 - 11.2017
Assistant Manager
Hungry Jack's
08.2012 - 08.2013
Customer Service Representative
Pinnacle People
05.2012 - 03.2014
Customer Service
Challa Garden's Hotel
02.2011 - 07.2012
Year 12 -
Henley High School
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