Connie Ploenges
St Marys
Summary
Dynamic and reliable Food and Beverage Attendant at Flagstaff Hotel, adept at maintaining high hygiene standards and delivering exceptional guest experiences. Proven adaptability under pressure and strong organizational skills led to increased customer satisfaction. Committed to food safety and fostering positive relationships, ensuring a welcoming environment for all patrons.
Overview
14
14
years of professional experience
Work History
Food and Beverage Attendant
Flagstaff Hotel
03.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Sales Assistant
Adelaide River General Store
03.2020 - 11.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Waitress
El Salvador Resort
05.2011 - 09.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Australian Red Cross
Certificate III - Early Childhood Education And Care
Foundation Education
Bowen Hills, QLD11-2026
HLTAID009 Provide Cardiopulmonary Resuscitation -
Australian Red Cross
Adelaide, SA04-2025
Working With Children Check - CLEARD -
DHS Screening Assessment
Government Of South Australia01-2024
Aged Care Sector Employment Screening – CLEARED -
DHS Screening Assessment
Government Of South Australia01-2024
Use Hygenic Practices For Food Safety -
Food Safety F1rst
Brisbane, QLD02-2023
Certificate III Hospitality/Culinary -
Cebu Technical University
Cebu, Philippines10-2012
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Organizational skills
- Food preparation
Timeline
Food and Beverage Attendant
Flagstaff Hotel
03.2023 - Current
Sales Assistant
Adelaide River General Store
03.2020 - 11.2021
Waitress
El Salvador Resort
05.2011 - 09.2015
Australian Red Cross
Certificate III - Early Childhood Education And Care
Foundation Education
HLTAID009 Provide Cardiopulmonary Resuscitation -
Australian Red Cross
Working With Children Check - CLEARD -
DHS Screening Assessment
Aged Care Sector Employment Screening – CLEARED -
DHS Screening Assessment
Use Hygenic Practices For Food Safety -
Food Safety F1rst
Certificate III Hospitality/Culinary -
Cebu Technical University
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