Connor O'Donnell
St Clair
Summary
Versatile and results-driven professional with a proven track record at Service Stream, excelling in MR truck driving, wastewater maintenance and customer service. Demonstrates exceptional problem-solving abilities and attention to detail, significantly enhancing operational efficiency. Skilled in utilizing tech for streamlined processes, embodying punctuality and reliability without compromising safety or quality.
Overview
7
7
years of professional experience
Work History
Civil Maintenance Worker
Service Stream
03.2024 - Current
- Operating drain cleaning systems.
- Wastewater maintenance and restoration work.
- Assessing and reporting on the condition of SA Water assets and ensuring customer compliance
- Locating and raising government inspection points using concrete.
- Wearing appropriate PPE.
- Using smart tablet to access job information, fill in pre-start checklists, sign jobs off, create timesheets and correspond with supervisors via email.
- Working in a team of two operating a jet truck.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Working independently operating a jet ute.
- Assessing and reporting on the condition of SA Water assets which are reported damaged.
- Maintaining and cleaning company vehicles.
- Maintained equipment and facilities by performing regular inspections and addressing issues promptly.
- Monitored inventory levels of maintenance supplies to streamline restocking processes.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Packing/Transporter
Dowell Windows
01.2023 - 11.2024
- Constructing and packing doors and windows.
- Loading trucks and transporting doors and windows (up to 110kg each).
- Working in a team when packing, loading and transporting. Customer service when transporting goods.
- Wearing appropriate PPE.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Loaded and unloaded cargo safely, minimizing damage or loss while meeting deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Warehouse Worker
WOD Life
12.2021 - 01.2023
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Delivery Driver
Pepe Nero Pizzaria
02.2021 - 12.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Contributed to positive online reviews by delivering exemplary service, leading to increased customer loyalty and repeat business.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Cook
KFC
05.2018 - 08.2020
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
- Trained and assisted new kitchen staff members.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
- Reduced food preparation times with strong organizational skills in arranging tools and ingredients before starting tasks.
- Demonstrated versatility by quickly adapting to new recipes and menu offerings as needed by the establishment.
- Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated fryers and ovens to cook food items.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
Education
Heavy Rigid Truck License -
G&L Heavy Vehicle Driving Centre
Wingfield01-2024
First Aid Certificate -
First Aid Pro
Adelaide10-2023
Construction Induction White Card -
Skills Training College
Adelaide09-2023
SACE - High School
Thebarton Senior College
Thebarton, Adelaide01-2017
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Decision-making
- Heavy lifting
- Loading and unloading
- Safety protocols
- Punctuality and reliability
- Tech-savvy
Timeline
Civil Maintenance Worker
Service Stream
03.2024 - Current
Packing/Transporter
Dowell Windows
01.2023 - 11.2024
Warehouse Worker
WOD Life
12.2021 - 01.2023
Delivery Driver
Pepe Nero Pizzaria
02.2021 - 12.2021
Cook
KFC
05.2018 - 08.2020
Heavy Rigid Truck License -
G&L Heavy Vehicle Driving Centre
First Aid Certificate -
First Aid Pro
Construction Induction White Card -
Skills Training College
SACE - High School
Thebarton Senior College
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