Overview
Work history
Education
Skills
Timeline
Generic
Cosimo Lombardi

Cosimo Lombardi

Riyadh,Saudi Arabia

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Floor manager

Modern Food Company (Signor Sassi Restaurant)
Riyadh, Saudi Arabia
01.2024 - Current
  • Recruited and trained staff members, leading by example to consistently elevate fine-dining service standards.
  • Assisted in stock take procedures, minimizing discrepancies and errors.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Collaborated with management on budget planning, aiding in cost-effective operation decisions.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Coordinated restaurant events, resulting in unique dining experiences for customers.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Dealt with customer complaints promptly, enhancing restaurant reputation.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Built rapport with guests through genuine conversations and tailored recommendations, improving reviews.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Introduced new layout and reservation system to maximize table yield. (Highest target of 837 guests accommodated in a day with 263 seats).
  • Oversaw daily floor operations, ensuring a high level of service quality.
  • Improved team efficiency with regular training sessions.
  • Prepared rota to achieve stable coverage while minimizing payroll costs.
  • Facilitated smooth service for cover restaurant with exceptional planning and leadership.
  • Coordinated Front of House and Back of House staff (100 total employes) ahead of events for smooth execution to maximize guest satisfaction.
  • Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions
  • Developed weekly work schedules, ensuring full coverage during peak hours.
  • Quickly identified problem situations, skillfully resolving incidents between staff members to maintain a healthy relationship in a team of different cultures and ages.
  • Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Completed customer orders with speed and accuracy.
  • Served customers to drive sales and deliver top-quality experiences.
  • Reviewed customer history to recommend appropriate products and services.
  • Increased revenue by upselling and recommending products.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Used Microsoft Word and Excel software tools to create documents for staff training, rota and clear communications.

Head waiter

Modern Food Company (Signor Sassi Restaurant)
Riyadh, Saudi Arabia
05.2022 - Current
  • Organised seating for groups and guests with special needs.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Reduced wait times with efficient seating arrangements.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and fine-dining quality service standards.
  • Food and drinks served at the respective tables to meet timely expectations and ensure the rotation of tables (10) in section before the end of the booking duration (2h) keeping guest satisfaction high.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Advised on food and drink choices based on customer preferences.
  • Increased order value by upselling sides, drinks and desserts.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Relayed feedback from customers to management for continuous improvement.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Delivered excellent customer service through friendly and polite interaction.
  • Increased revenue by upselling and recommending products.
  • Reviewed customer history to recommend appropriate products and services.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Remained calm under pressure, ensuring better performance during peak hours.

Floor supervisor

The Sanctuary Beach Eco Retreat
Ostuni (BR), Italy
07.2020 - 10.2021
  • Managed beach cleanliness, creating a more inviting environment for guests.
  • Managed staff rosters, (3 shifts for 38 employes covering lunch, dinner and after dinner with DJ sets, fire eaters, body painters and shows) ensuring adequate personnel coverage during peak times.
  • Oversaw selection, supervision and performance of center staff to keep adequate staffing levels.
  • Negotiated contracts with event organisers, increasing the beach's visibility as an event venue.
  • Monitored weather conditions and implemented safety protocols during adverse weather.
  • Performed project management and evaluated project to identify improvement opportunities.
  • Enhanced the beach's reputation by maintaining high customer service standards.
  • Liaised with marketing teams to promote the beach's attractions effectively.
  • Tracked trends in creative arts and identified optimal performers and events to schedule.
  • Coordinated beach activities for enhanced tourist experience.
  • Generated short and long-term marketing strategies and coordinated internal teams to implement them.
  • Tracked inventory of supplies, preventing stock shortages during busy periods.
  • Liaised with senior management and provided ongoing reports to share business performance.
  • Oversaw centre inventory and placed new orders to keep levels within targets.
  • Collaborated with local authorities to ensure compliance with health and safety regulations.
  • Maintained strong working relationships with colleagues and senior management.
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
  • Wrote reports outlining project progress and results.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Designed digital and print materials to engage audiences.

Head waiter

Modern Food Company San Carlo Cicchetti Restaurant
Riyadh, Riyadh Region
02.2019 - 02.2020
  • Advised on food and drink choices based on customer preferences.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Accurately took orders, making menu recommendations as appropriate.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Relayed feedback from customers to management for continuous improvement.
  • Memorized complete menu and offered guests knowledgeable suggestions.
  • Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Polished glasses and cutlery to pristine standards.
  • Practiced healthy and safety measures to comply with regulations.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Forecasted sales trends to plan team resourcing.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Wrote reports outlining project progress and results.
  • Successfully delivered on tasks within tight deadlines.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Operated machinery to achieve targets while following regulations.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Reviewed customer history to recommend appropriate products and services.

Sales agent

San Carlo Gruppo Alimentare
Riyadh, Riyadh Region
03.2016 - 10.2017
  • Attended industry conferences for networking and client acquisition.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Demonstrated product features and functions to engage potential customers.
  • Maintained detailed records of sales activities for accurate forecasting.
  • Tracked competitor activity and adjusted strategies accordingly for market advantage.
  • Managed product demonstrations for increased customer engagement.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Empathised with customers and translated technical concepts to promote understanding.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Negotiated best-possible prices for maximized profit levels.
  • Analyzed and audited market competition, developing sales strategies that showcase unique business offerings.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximize store revenue.
  • Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
  • Provided after-sales support as required, enhancing overall customer experience.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Collaborated closely with marketing team to develop sales strategies.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Established robust client relationships through effective communication and negotiation skills.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximize sales opportunities.
  • Improved new business using targeted door-to-door selling.
  • Enhanced sales performance with thorough knowledge of product range.
  • Increased current product and service sales through knowledgeable customer advice.
  • Increased revenue through upselling and consistent contract renewals.
  • Negotiated and closed sales to secure profitable deals and contracts.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Liaised effectively between customers and internal departments to facilitate smooth transactions.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Increased revenue by upselling and recommending products.
  • Built rapport with new and existing customers to boost client retention.
  • Continually developed professional knowledge in the field of sales techniques and market trends.
  • Performed regular follow-ups with prospective customers, leading to increased conversion rates.
  • Developed sales pitches tailored specifically to individual client needs.

Education

Diploma - Hospitality

Istituto Cataldo Agostinelli
Italy
09.2007 - 06.2012

Skills

  • Visual merchandising
  • Quality Control
  • Staff motivation
  • Equipment Maintenance
  • Cost control
  • Relationship-building
  • Sales Experience
  • Scheduling
  • Negotiation proficiency
  • Initiative taking
  • Natural leader
  • Hospitality business management
  • Cultural sensitivity
  • Positive attitude
  • Point of sale operation
  • Resilience under pressure
  • Food service background
  • Ethical conduct
  • Customer relations
  • Persuasive communication
  • Team building skills
  • Self motivated
  • Sales promotion implementation
  • Product merchandising
  • Marketing strategy development
  • Brand management
  • Individual goal reviews
  • Sales reporting
  • Inventory control and record keeping
  • Staff training

Timeline

Floor manager

Modern Food Company (Signor Sassi Restaurant)
01.2024 - Current

Head waiter

Modern Food Company (Signor Sassi Restaurant)
05.2022 - Current

Floor supervisor

The Sanctuary Beach Eco Retreat
07.2020 - 10.2021

Head waiter

Modern Food Company San Carlo Cicchetti Restaurant
02.2019 - 02.2020

Sales agent

San Carlo Gruppo Alimentare
03.2016 - 10.2017

Diploma - Hospitality

Istituto Cataldo Agostinelli
09.2007 - 06.2012

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Cosimo Lombardi