COSTA BULLATA
Summary
Looking to join a reputable, progressive company where I can achieve as well as improve my skills in a lasting career.
Overview
24
24
years of professional experience
Work History
Commercial Support Sr. Manager
Integrated Telecom Company (SALAM)
Riyadh, KSA
04.2022 - Current
- This role serves the primary operational lead to evaluate the general transactions of the sales organization from back office side supporting all departments under commercial sector design, implement, and manage sales forecasting, planning, and budgeting processes, establishing a high level of quality, accuracy, and process consistency.
Sales Operations Manager
Integrated Telecom Company (SALAM)
Riyadh, KSA
01.2015 - 03.2022
- Ensure business support to Sales team and issue reports of sales activities to Sales team heads, CCO and Senior Management
- Overall objective is to manage and create tools to improve sales organization efficiency towards company objectives by giving visibility of sales operations, ultimately supporting the decision process with data accuracy.
Sales Head Operations & Support
Integrated Telecom Company (SALAM)
Riyadh, KSA
02.2011 - 12.2014
- Issue a sales activity Dashboard to measure performance and deviation against targets on weekly and monthly basis
- Track and record sales results (leads, orders, service acceptance notes, services, ...)
- Generate periodic reports and analysis to sales and presales teams in order to define directions aiming at increasing the sales performance
- (Revenue, Collection, Aging, Sales campaign, Sales Funnel, Commission etc…)
Head Of Operations and Customer Care
Xpress Telecommunication (IDEN Technology)
Amman, Jordan
12.2009 - 11.2010
- Monitor and Manage all workflow regarding the call center and back office and all operations that related to customers from requests, inquiries, complaints and quality assurance.
Customer Operations (Sales Support) Sr. Supervisor
Xpress Telecommunication (IDEN Technology)
Amman, Jordan
12.2005 - 12.2009
- Monitor & record the flow of contracts b/n divisions (finance, store, fulfillment, DTS, handset repair)
- Ensure smooth flow of operations between divisions according to procedures
- Supervise the receipt & solving customer complaints and service amendments.
Customer Care Team Leader
Xpress Telecommunication (IDEN)
Amman, Jordan
03.2004 - 12.2005
- Schedule the staffing in accordance to the load variation
- Secure that the team is well prepared before any new offer, campaign
- Schedule staffing, training to achieve quantitative and qualitative targets
- Lead, motivate, coach, monitor, control, manage call center team members to goal attainment.
Customer Care Representative
MobileCom (GSM)
Amman, Jordan
10.2000 - 03.2004
- Interact with customers over the phone in accordance with the departments' and organizations' policies and procedures
- Handle all kinds of customers' inquiries and requests of service (related to subscription, handset usage, invoices, bill payments, change of offers, fees, additional service and any new offers/services that MobileCom would apply, and acting upon any reported complaints…etc) in a prompt, courteous and friendly professional manner.
Education
High School -
Terra Sancta College
Amman, JordanB.A. in Business Administration -
Amman Ahliyya University
Amman, Jordan01.2000
Skills
- Excellent MS-Office Skills
- Excellent Interpersonal and Communication Skills
- Statistical and Analytical Reporting Skills
- Troubleshooting & Negotiation Skills
- QSERT certificate for internal auditing management systems ISO 9001:2000
- CRM Siebel & ERP Oracle, CBOSS, BSCS, GUI application interface
Personal Information
- Nationality: Jordanian
- Marital Status: Married
Timeline
Commercial Support Sr. Manager
Integrated Telecom Company (SALAM)
04.2022 - Current
Sales Operations Manager
Integrated Telecom Company (SALAM)
01.2015 - 03.2022
Sales Head Operations & Support
Integrated Telecom Company (SALAM)
02.2011 - 12.2014
Head Of Operations and Customer Care
Xpress Telecommunication (IDEN Technology)
12.2009 - 11.2010
Customer Operations (Sales Support) Sr. Supervisor
Xpress Telecommunication (IDEN Technology)
12.2005 - 12.2009
Customer Care Team Leader
Xpress Telecommunication (IDEN)
03.2004 - 12.2005
Customer Care Representative
MobileCom (GSM)
10.2000 - 03.2004
High School -
Terra Sancta College
B.A. in Business Administration -
Amman Ahliyya University