Craig Percy
Edwardstown
Summary
Determined Safety and Quality Specialist with a 19 year background in the Telco Network and Services Industry. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Prior roles as a seasoned Field Supervisor with a proven track record, adept in contract management and field leadership. Excelled in driving operational improvements, enhancing safety compliance, and fostering stakeholder relationships. Demonstrates exceptional managerial skills and a mastery of MS Office to analyze data, leading to significant project milestones and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Field Safety and Quality Specialist
NBN
08.2023 - Current
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
Field Supervisor
Service Stream PTY LTD
08.2022 - 08.2023
- Kept teams on task to complete milestones on the NBN Simplex project.
- Managed daily operations providing Installation and Maintenance tasks across the FTTB/N/C, HFC and FTTP networks, including Fibre Delivery In A Day
- Monitor, audit and implement HSE compliance
- Field visits to assess and record Quality of workmanship
- Met with customers to resolve issues and build productive relationships.
- Completed site checks and leveraged computerized applications to document or record findings.
- Communicated with stakeholders on job milestones.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
Field Contract Manager
Tandemcorp PTY LTD
01.2017 - 07.2021
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and delivered team communications and information for meetings.
- Conducted research, gathered information from multiple sources and data set to lead improvement and deliver desired results.
- Performed quality audits
- Assess financial claims, with the proven ability to identify fraudulent claims.
- Monitor, audit and implement HSE compliance
- Monitor and review supplier compliance with company policies, procedures and KPIs
- Resolve Client enquiries and concerns efficiently and effectively
- Establish and maintain effective relationships with key stakeholders
- Managing and responding to a high volume of phone calls and emails in an effectively and timely manner
Communications Technician
Self-employed
03.2005 - 04.2016
- Accurately read, understood, and carried out written instructions.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired cut cable of various sizes and worked with colour-coded wires and cables.
- Maintained compliance with company standards to perform all maintenance activities.
- Followed standards and procedures to maintain safe work environment.
- Installed and maintained systems and analyzed users' needs.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Education
Telecommunications
Milcom
Allenby Gardens03.2005
SACE
Kadina Memorial High School
Kadina, SA11.1987
Skills
- Team Leadership
- Safety and Wellbeing
- Risk Management
- Customer Service
- Internal Audits
- Team Collaboration
- Quality improvements
- Highly proficient knowledge and use of MS Office suite
Timeline
Field Safety and Quality Specialist
NBN
08.2023 - Current
Field Supervisor
Service Stream PTY LTD
08.2022 - 08.2023
Field Contract Manager
Tandemcorp PTY LTD
01.2017 - 07.2021
Communications Technician
Self-employed
03.2005 - 04.2016
Telecommunications
Milcom
SACE
Kadina Memorial High School
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