Crissha May Caparas
Waitress
Caparascrisshamay@gmail.com
Summary
Ambitious Head Waitress with five years of experience serving in various establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Head Waitress
Bonju Cafe and Restaurant
Riyadh
04.2021 - 04.2022
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Utilized [Software] to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista Shift Supervisor
Lavenir (STARBUCKS KSA)
Riyadh
07.2019 - 04.2021
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Team Leader
Shakey's Philippines
Cavite
05.2015 - 01.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Set up and calibrated machinery to meet specific production requirements.
Education
Associate of Arts - Hotel And Restaurant Management
City College of Tagaytay
Tagaytay City Philippines 06.2013 - 04.2015
Skills
- Coffee grinding
Seminars
- CULINARY Seminar ( Casablanca Hotel ) Legaspi, Camarines Sur Philippines
- BARTENDING Seminar ( TGIF ) Mall of Asia Manila Philippines.
- Training and Seminar on Front Office and Food and Beverage, Barista Coffee Session in the food club. ( H20 HOTEL MANILA ).
Trainings
- On The Job Training in New Orleans Euberge Hotel [Philippines.
- On The Job Training in Rowena's Cafe and Restaurant Philippines.
Certification
National Certificate II in Bartending
Timeline
Head Waitress
Bonju Cafe and Restaurant
04.2021 - 04.2022
Barista Shift Supervisor
Lavenir (STARBUCKS KSA)
07.2019 - 04.2021
Team Leader
Shakey's Philippines
05.2015 - 01.2019
Associate of Arts - Hotel And Restaurant Management
City College of Tagaytay
06.2013 - 04.2015
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