AX Dynamics D365 ERP
CHAND BASHA SHAIK
Head Of IT (CISA, CISM, ITIL, PMP)
Riyadh
Summary
Experienced Information Technology Manager well-versed in business applications, cloud infrastructure, cyber security planning, auditing, daily operations and advanced IT management. Forward-thinking and strategic leader with 15 years of experience in IT. Develops and implements IS policies and procedures. Recognized for aligning IT strategy with overall business strategy, cost-effective business and technical system implementations, improvements, operational streamlining and positive leadership style.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
9
9
Certificates
3
3
Languages
Work History
IT Director
Shawarma House Restaurants Co.
Riyadh
03.2023 - Current
- Outlined IT work plans, determined resources, written timelines, and generated initial budgets of 3.5 million Saudi riyals as part of full digital transformation journey with mix of private, SaaS and IaaS settings
- Managed process re-engineering project to improve and consolidate end-to-end business processes; restructured communication flow among 10 departments and cut down paperwork by 75%
- Orchestrated comprehensive project plans with full business system design for multi-functional initiative spanning enterprise resource planning, restaurants, Ecommerce and delivery management systems with annual running cost of 1.2 million Saudi riyals
- Architected system integrations that enabled real-time order tracking and improved operational efficiency by 35%
Supporting Head of IT
Abdullah Al Othaim Investment Co.
Riyadh
03.2021 - 09.2021
- Led and inspired teams to encourage collaboration and constructive development by engaging in team-building activities to boost work relations
- Demonstrated respect, friendliness and willingness to help wherever needed in fulfilling this short-term assignment
- Developed and implemented technical application support and information technology policies and procedures that have increased stakeholders' satisfaction at least by 30%
IT Auditor Senior
Abdullah Al Othaim Investment Co.
Riyadh
02.2019 - 02.2021
- Assessed management control, internal control risks and vulnerabilities of business applications, IT systems and networks' security controls; recommended control improvements and helped improve efficiency by 40%
- Planned, coordinated and executed around 25 audits, assessments and follow-up audits; identified and remediated 50+ control deficiencies, resulting in 25% reduction in risk score, enhancing IT security operations
- Conducted in-depth research and analysis of processes, procedures and systems to identify control gaps; identified 30+ areas of improvement and presented findings to management team
- Prepared working papers, reports and supporting documentation for audit findings; collaborated development of remediation plans and tracked progress to ensure timely closure
IT Infrastructure Director
Abdullah Al Othaim Investment Co.
Riyadh
07.2015 - 07.2018
- Optimized company's technology infrastructure by identifying cost-effective solutions and timely asset maintenance schedules; reduced annual IT spend by 15% and achieved 50% reduction in downtime, leading to 30% increase in productivity
- Co-led implementation of Project Management Methodology (PMO) for IT personnel that ensured consistent delivery of IT tasks, project scope, project performances, project documentations resulting in 40% reduction in project overruns and 80% increase in successful phases, milestones and project deliverables
- Expanded professional services and support in Dynamics ERP work environment; delivered tailored training to over 50 employees, resulting in 25% increase in data accuracy and productivity within first six months
- Strengthened IT service delivery, IT risk management aiming information security management, data protection, data backup, and disaster recovery policies and procedures across enterprise to mitigate risks, vulnerabilities, and cyber attacks with updated security policies
- Directed team of 25 employees, including overseeing hiring and administering training and professional progress of employees to ensure high performing team development
IT Manager
Abdullah Al Othaim Fashion Co.
Riyadh
07.2013 - 06.2015
- Introduced new technologies that supported organizational planning system requirements, provider contracts, and supplier service-level agreements; delivered 20% cost reduction in IT infrastructure while improving data security and integrity
- Spearheaded transition from outdated, locally-based management to highly functional, streamlined and cost-effective client-server technologies and enterprise solutions that dramatically improved efficiency, decreased expenses and optimized data integrity and security
- Commended for saving 80% of Microsoft Dynamics AX 2012 ERP execution cost by arranging in-house system development and training for employees to provide maximized support for organizational growth
IT Systems Manager
Nesk Group Of Trading Projects
Riyadh
05.2008 - 02.2013
- Streamlined IT systems support, service operations across headquarter and retail outlets, ensuring optimal performance and availability of Active Directory, MS Exchange, Retail Back office system architecture, databases, and networks; minimized system downtime by 20%
- Managed company-wide Retail Future ERS front office implementation across three countries (KSA, Jordan, and Morocco), coordinating with cross functional teams to ensure seamless rollout and adoption of new systems; increased team efficiency by 30%
- Revamped IT operations at retail outlets, reducing customer support issues by 25% through implementation of new ticketing system and regular training of retail staff on IT best practices
- Saved $40K per year by identifying and executing MPLS WAN solutions over traditional VPN solutions
- Implemented cost-saving initiatives to address problems related to Point-of-Sale computer system replacement and compatibility with new ERS software, resulting in savings of $200K
Education
Master of Science - Computer Science
Calorx Teacher's University
Ahmedabad, India 08.2009 - 06.2012
Skills
ERP Implementation
Software
SQL Data Analytics
Power BI
MS Active Directory
M365
Windows
Linux
Microsoft Project
MS Outlook
Microsoft Exchange
Certification
CISA - Certified Information Systems Auditor
Interests
NIST FISMA PCI DSS ISO ISMS SoC GRC COBIT Frameworks
Blockchain Cryptography AIML Python
Hardware Software Network infrastructure
Road map Brand SOP Process optimization
Timeline
IT Director
Shawarma House Restaurants Co.
03.2023 - Current
Accounting Fundamentals - Corporate finance institute
04-2022
CISM - Certified Information security Manager
09-2021
PMP - Project Management Professional (PMI)
09-2021
CISA - Certified Information Systems Auditor
08-2021
PSMI - Professional Scrum Master
08-2021
CWASP- Certified Web Application Security Professional
08-2021
Supporting Head of IT
Abdullah Al Othaim Investment Co.
03.2021 - 09.2021
IT Auditor Senior
Abdullah Al Othaim Investment Co.
02.2019 - 02.2021
IT Infrastructure Director
Abdullah Al Othaim Investment Co.
07.2015 - 07.2018
IT Manager
Abdullah Al Othaim Fashion Co.
07.2013 - 06.2015
ITIL V3 Service Management Foundation
01-2013
Master of Science - Computer Science
Calorx Teacher's University
08.2009 - 06.2012
IT Systems Manager
Nesk Group Of Trading Projects
05.2008 - 02.2013
MCP - Microsoft Certified Professional
05-2005
CCNA - Cisco certified Network Associate
05-2005
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