CYRILL JANN LAQUI BOLINAO

• Acting as Team Shift Leader and Supervisor
• Investigate guest challenges and sources of dissatisfaction to offer a timely resolution.
• Streamline the check-in process to decrease wait times and increase customer satisfaction.
• Process All Guest Requests (Wake-up Calls / Screening calls / Amenities / IT)
• Process All Guest Concerns (Check-in / Check-out / Booking / Hotel Amenities)
• Receive, record, and relay messages accurately, completely, and legibly.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Oversea fast-paced front desk operations and guests' needs at a busy facility.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Maintained consistent positive customer feedback.

• Frequently praised as efficient by peers, I can be relied upon to help your company achieve its goals
• Adaptable student with knowledge of classroom management, course design and curriculum development
• Aiming to leverage my abilities to successfully fill the vacancy at your company
• Responsible student with good judgment, time management and a flexible schedule
• Current student looking to join the workforce to gain real-world experience
• Ability to complete tasks on time in both individual and team settings
• Dependable and reliable, ready to learn and grow with your company.

• Builds and supervises a team that achieves Little Caesars goals of customer satisfaction, sales and profitability and operates the restaurant according to company standards and procedures
• Receives direction and training from the Owner and/or Area Supervisor
• Motivates, directs and coaches colleagues to work proficiently at their assigned stations, and then follows-up to ensure tasks are completed in a timely manner
• Responsible for supervising all colleagues including those under the age of 18 years old
• Ensure the restaurant is prepared to meet the needs of customers and will work diligently to ensure each customer is satisfied with the service and products they receive
• Supports the Owner and/or Area Supervisor and is responsible for building sales and controlling costs by using all cost-control tools and processes
• Trouble shoots operational problems and finds acceptable solutions.

• Works productively and supervises restaurant employees to ensure they perform their jobs responsibilities
• Receives direction and training from the Restaurant Manager and Co-Manager
• Motivates, directs and coaches employees to work proficiently at their assigned stations and then follows-up to ensure tasks are completed in a timely manner according to Little Caesars procedures
• Utilizes all cost-control tools and processes ensuring the goals of food, paper, and labor are achieved during their shift
• Ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and products they receive
• Additions:

Act as Store Manager:

Do Sales Reports, Store Inventory & Food & Labor Costing

Do Staff Shifting Schedules & Management

Handles Store Opening & Closing Operations

Handle Safety & Sanitation

Implement Rules & Guidelines

Act as Cashier (Order Taker)

Mise en place (Kitchen Preparation)

Handle Dress Section & Table Making

• Civil Engineering Apprenticeship (On-The-Job Training 360 Hours), engineers work under the guidance of a manager or supervisor, fulfilling various tasks ranging from assisting staff with new projects, offering suggestions on existing methods, conducting research, writing reports, and managing data.