Cyrus Banico

Responsibilities

• Oversee the daily operations of the bar, including opening and closing the bar, stocking supplies, ordering inventory, managing staff, handling customer inquiries and complaints, and enforcing safety and security protocols.
• Create promotional campaigns to drive business to the bar.
• Develop and maintain relationships with suppliers.
• Create and enforce policies and procedures to ensure the bar runs smoothly and efficiently.
• Perform other duties as assigned.

• Oversee the operations and performance of the bar during shifts.
• Train and coach bartenders to ensure they provide exceptional customer service.
• Create cocktail menus and ensure consistency between drinks.
• Maintain inventory control and order supplies as needed.
• Monitor and manage bar expenses to ensure profitability.
• Handle any customer complaints and resolve issues promptly.
• Manage shifts by assigning tasks and delegating responsibilities to team members.
• Develop and implement strategies to increase sales and revenue.
• Conduct regular meetings with bar staff to discuss performance and address concerns.
• Adhere to health and safety regulations and maintain a clean and organized bar.

• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Responsibilities

• Tidy up tables, counters and other bar areas
• Collect empty glasses and bottles
• Restock the bar with straws, coasters and napkins
• Prepare mixers, juices, and cocktail garnishes
• Replenish peanuts and fruits
• Change out beer kegs and replace liquor bottles
• Remove trash and wipe down drink spills
• Refill ice bins

• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.

• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service, etc.
• To have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food and beverage combinations and also up-sell alternatives.
  
• Check with the guest regarding the satisfaction of the meal.
• Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
• Complete closing duties, including restocking items, turning off lights, etc.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Report cleanliness and maintenance issues to the immediate supervisor.

• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.