Mohamed Omar
Alexandria
Summary
* Enthusiastic assistant manager offering 5 years of experience in coffee industry. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about coffee shops operations and business needs.
* Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
* Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
11
11
years of professional experience
Work History
Assistant manager
Tim Hortons
07.2018 - Current
- Handling many stores in the eastern region as assistant manager
- Enforced company policies and guidelines for all employees.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Trained staff on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organization, store layout and visual merchandise pl
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Built customer relationships with consultative sales approach.
Supervisor
Costa Coffee
10.2014 - 06.2018
- Handling a store as a supervisor
- Dealt with customer complaints and rectified product and service issues.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Identified and addressed process inefficiencies to drive higher output.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Built customer retention and satisfaction by delivering top-quality service.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed staff rotas, planning workloads effectively and strategically.
Crew member
Brawnies Cafe
03.2013 - 10.2014
- Attended to customers with friendly and accurate service.
- Addressed questions, concerns and complaints of customers.
- Prepared products following restaurant portion and presentation standards.
- Maintained clean and sanitary food preparation areas and equipment.
Education
Bachelor's degree - Tourism and Hotels
Alexandria university
Skills
- Sales monitoring
- Orienting and training
- Target motivated
- Supply negotiation
- Financial risk analysis
- Physical resource management
- Team building
Languages
Arabic
Native
English
Upper intermediate
Timeline
Assistant manager
Tim Hortons
07.2018 - Current
Supervisor
Costa Coffee
10.2014 - 06.2018
Crew member
Brawnies Cafe
03.2013 - 10.2014
Bachelor's degree - Tourism and Hotels
Alexandria university
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