Daiana Khalid Mansour
Dubai ,UAE
Summary
Motivated and outgoing individual with a strong understanding of and passion for social media marketing. Known for being confident, social, and able to connect easily with others, with a growing interest in customer service, consumer behaviour, and brand promotion. Enjoys creating business ideas, thinking creatively, and exploring marketing strategies, while continuously learning and developing new skills. Eager to gain experience, take on new challenges, and grow within the marketing field.
Overview
3
3
years of professional experience
Work history
Mystery shopper
MENAMS
Dubai, UAE
2025.02 - 2025.03
- Documented and reported shopping experiences to enhance customer service quality across diverse establishments.
- Created over 10 effective reports to enhance customer experience within diverse establishments.
- Reviewed staff interactions, resulting in improved customer engagement practices.
- Evaluated employee performance for better customer service strategies.
- Identified discrepancies in product display to ensure quality standards.
- Identified business process issues through detailed audits across multiple outlets, leading to actionable insights.
Customer service and Financial planning Intern
FIRST Investment Group
Amman, Jordan
2022.08 - 2022.09
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Built relationships with customers, resulting in increased trust and loyalty.
- Provided comprehensive advice and tailored services to meet clients' investment needs.
- Consistently arrived at work on time and ready to start immediately.
- Master 5 different stock analysis to optimise investment strategies.
- Created detailed financial models to assess investment opportunities and inform decision-making.
- Ensure efficient organisation and management of files to enhance overall productivity and accessibility.
- Consistently arrived at work on time and ready to start immediately.
Graphic designer and Social Media Intern
MENAITECH
Amman, Jordan
2022.07 - 2022.07
- Designed innovative graphics for print and digital media platforms using industry-standard software, ensuring alignment with company branding guidelines.
- Collaborated with marketing team to enhance consumer engagement through targeted design initiatives.
- Developed innovative design concepts for enhanced audience interaction.
- Utilised advanced software tools for improved efficiency in graphic design production.
- Adapted quickly to changing trends in industry maintaining relevance in designs.
- Executed 3D graphics and animations to enhance visual presentations.
- Sketched and diagrammed design concepts to share vision and collected feedback.
- Implemented creative social media strategies that increased brand awareness and audience reach.
- Optimised post visibility by maintaining up-to-date knowledge of platform algorithms.
Education
Bachelor of Business Administration - Marketing
American University of Sharjah
Sharjah,UAE 08/2023 -
Skills
Social media marketing knowledge
- Effective interpersonal skills
- Willingness to learn
- Innovative and risk-taking
- Creative problem-solving
- Project management and business ideation
- Customer service excellence
- Understanding consumer psychology and behaviour
- Strategic marketing development
- Interest in brand management and retail
- Product promotion techniques
Languages
English
Fluent
Arabic
Fluent
French
Elementary
Affiliations
- Fashion, Business, Sports (Basketball)
Accomplishments
- Received a Valuable Participant Certificate in Model United Nations (MUN).
- Achieved 2nd place in a university basketball competition at the GCC level.
- Awarded recognition for leadership in an IEN project.
- Received recognition for volunteering and assisting in organizing an event.
- Recognised for strong performance during early internship roles.
Timeline
Mystery shopper
MENAMS
2025.02 - 2025.03
Customer service and Financial planning Intern
FIRST Investment Group
2022.08 - 2022.09
Graphic designer and Social Media Intern
MENAITECH
2022.07 - 2022.07
Bachelor of Business Administration - Marketing
American University of Sharjah
08/2023 -