Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Dalal ALHARBI

Riyadh,Riyadh Region

Summary

Astute secretarial professional offers personable demeanour and communication skills paired with strong knowledge of medical office operations. Oversees office workflow to maintain patient flow and reduce wait times. Superior command of medical records management and billing requirements. Organised Medical Secretary skilled in patient check-ins and chart management. Verifies insurance, processes copayments and prints required documentation. Exceptional record of top-quality administrative support. Motivated secretary eager to contribute clerical skills and training to productive office team. Strong command of medical terminology and appointment coordination. Committed to safeguarding patient privacy with strict adherence to charting and reporting requirements. Personable [Job Title] with strong record of medical office administration. Liaises between healthcare personnel and patients to coordinate appointments, process payments and explain policies. Accurately updates patient records with firm adherence to confidentiality protocols. High-energy student with strong knowledge of medical terminology and insurance requirements. Offers proven commitment to accuracy and dependable performance. Exceptional administrative support skills coupled with strong critical thinking skills. Friendly and knowledgeable medical administrative team member with background in medical environments. Helps patients feel welcome and comfortable during appointments. Experienced in medical administrative work and patient support. Dedicated to patient satisfaction, team efficiency, and strict compliance with regulations. Skills include organisation and file management. Detail-oriented secretary careful to follow procedures and uphold facility policies. Reliable in completing accurate work and supporting facility operations with paperwork, payments and charting. Quick to learn to new skills and advanced with electronic systems. Capable secretary adept at handling all medical administrative needs for busy pharmacy practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in organisational medical software.

Overview

6
6
years of professional experience

Work history

Secretary in Medical Institution

Prince Sultan Military Medical City
Riyadh, Riyadh Region
01.2018 - Current
  • Implemented and maintained efficient office management systems to enable staff to optimise their patient care services.
  • Coordinated team schedules, absences and leave requirements to maintain effective management of pharmacist's time.
  • Processed referrals in Microsoft office with speed and accuracy to minimise delays to treatment.
  • Prepared correspondence, audio transcription, reports and general typing using essential organisational software.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Photocopied and scanned documents to update patient records.
  • Addressed questions and escalated issues complaints to management.
  • Sorted, labeled and filed documents by alphabetical order to maintain consistency.
  • Processed payments and provided invoices to patients.
  • Registered information on database to maintain accurate and updated details.
  • Attended meetings and recorded minutes to keep proper documentation.
  • Answered phone enquiries and transferred calls to specific departments.
  • Assisted in preparing expenditure reports to submit to manager.

Medical Secretary

Family Medicine Armed Forces
Riyadh, Riyadh Region
06.2020 - 09.2021
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Implemented and maintained efficient office management systems to enable staff to optimise their patient care services.
  • Processed referrals in organisational software with speed and accuracy to minimise delays to treatment.
  • Coordinated team schedules, absences and leave requirements to maintain effective management of doctors's time.
  • Assisted in preparing expenditure reports to submit to manager.
  • Managed calendar and scheduled appointments for patients.
  • Reminded patients regarding upcoming appointments to streamline schedule.
  • Answered phone enquiries and transferred calls to specific departments.
  • Typed dictation from doctors and updated charts of patients.
  • Greeted patients and facilitated check-in and check-out procedures.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Verified ID and patients information.
  • Photocopied and scanned documents to update patient records.

Education

Certificate of Higher Education - literary section

the 103rd secondary school
Riyadh, Riyadh Region
01/2008 - 09/2009

Bachelor of Arts - history and civilisation

Princess Nourah Bint Abdul Rahman University
Riyadh, Riyadh Region
09/2009 - 08/2014

Skills

  • Fast typing speed
  • Patient queries
  • CarePortal
  • Clinical reporting
  • Microsoft Office Suite
  • Clinical correspondence
  • Report generation
  • Bookkeeping
  • Multi-line phone systems
  • Procedure coding
  • Project scheduling
  • Records management
  • Teamwork skills
  • MS Office
  • Good Telephone Etiquette
  • Decision-Making
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Multitasking Abilities
  • Self-Motivated
  • Excellent Communication
  • Problem-Solving

Languages

English
Intermediate
Arabic
Native

Timeline

Medical Secretary

Family Medicine Armed Forces
06.2020 - 09.2021

Secretary in Medical Institution

Prince Sultan Military Medical City
01.2018 - Current

Certificate of Higher Education - literary section

the 103rd secondary school
01/2008 - 09/2009

Bachelor of Arts - history and civilisation

Princess Nourah Bint Abdul Rahman University
09/2009 - 08/2014
Dalal ALHARBI