Dalal Alqahtani
B2B Care Governance Analyst
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Quality Control and processing process
The Saudi British Bank
Al Riyadh
07.2018 - 07.2019
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Handle Professional Sensitive Operating Systems
Collections Specialist
Al Wefak Company
Riyadh, 01
01.2020 - 08.2021
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
B2B Care Governance Analyst
STC
Riyadh, 01
08.2021 - Current
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of applied science - Specialization Mathematics
Imam Mohammed Bin Saud University
Riyadh, 01 06.2013 - 01.2018
Diploma of computer Applications - computer Applications
Imam Mohammad bin Saud University
Riyadh, 01 01.2016 - 07.2017
Skills
Teamwork and Collaboration
Timeline
B2B Care Governance Analyst
STC
08.2021 - Current
Collections Specialist
Al Wefak Company
01.2020 - 08.2021
Quality Control and processing process
The Saudi British Bank
07.2018 - 07.2019
Diploma of computer Applications - computer Applications
Imam Mohammad bin Saud University
01.2016 - 07.2017
Bachelor of applied science - Specialization Mathematics
Imam Mohammed Bin Saud University
06.2013 - 01.2018
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