Dalal Alqahtani
B2B Care Governance Analyst
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Quality Control and processing process
The Saudi British Bank
Al Riyadh
2018.07 - 2019.07
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Handle Professional Sensitive Operating Systems
Collections Specialist
Al Wefak Company
Riyadh , 01
2020.01 - 2021.08
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
B2B Care Governance Analyst
STC
Riyadh , 01
2021.08 - Current
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of applied science - Specialization Mathematics
Imam Mohammed Bin Saud University
Riyadh, 01 2013.06 - 2018.01
Diploma of computer Applications - computer Applications
Imam Mohammad bin Saud University
Riyadh, 01 2016.01 - 2017.07
Skills
Teamwork and Collaboration
Timeline
B2B Care Governance Analyst
STC
2021.08 - Current
Collections Specialist
Al Wefak Company
2020.01 - 2021.08
Quality Control and processing process
The Saudi British Bank
2018.07 - 2019.07
Diploma of computer Applications - computer Applications
Imam Mohammad bin Saud University
2016.01 - 2017.07
Bachelor of applied science - Specialization Mathematics
Imam Mohammed Bin Saud University
2013.06 - 2018.01
Similar Profiles
ANOOP NAIRANOOP NAIR
Senior Development Specialist at THE SAUDI BRITISH BANK (SABB) - HSBC BANK SAUDI ARABIASenior Development Specialist at THE SAUDI BRITISH BANK (SABB) - HSBC BANK SAUDI ARABIA
Feras Bamallem, C-KPIP ®Feras Bamallem, C-KPIP ®
Customer Service Officer at Saudi British BankCustomer Service Officer at Saudi British Bank
Sultan AlshammariSultan Alshammari
Protocol Representative at MOFA / General Royal Consulate Of Saudi ArabiaProtocol Representative at MOFA / General Royal Consulate Of Saudi Arabia