DALAL MOHAMMED ALI AIDOU

Manage the recruitment process from job posting to onboarding.
Maintain accurate employee records and ensure compliance with all HR policies and procedures.
Develop and implement HR policies and procedures in conjunction with management.
Provide guidance and support to employees on HR-related matters.
Manage employee relations issues, including performance management, disciplinary actions, and conflict resolution.
Develop and implement employee engagement initiatives to foster a positive and productive work environment.
Administer employee benefit programs, including enrollment, claims processing, and communication with vendors.
Assist in the preparation of HR-related reports, including turnover analysis and headcount reports.
Perform other HR-related duties as assigned.

• Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
• Coordinated meetings with other department managers and served as the main liaison for sales and engineering staff
• Developed and implemented record management procedures
• Helped senior clerical staff complete daily workloads.

• Collaborated well with other customer agents to deliver consistent service across various platforms
• Performed in-depth product research to answer and resolve complex customer questions
• Delivered consistently excellent customer service to guarantee positive company experiences
• Logged customer information and data in secure systems, maintaining GDPR compliance
• Upsold new products and accessories to customers, capturing significant increases in add-on sales
• Processed inbound customer calls, providing information on service or product upgrades, taking new orders and escalating cancellations
• Daily we are getting 300 applicant