Dalia Adam
Riyadh
Summary
Seasoned expert in claims handling, dedicated to elevating customer experience and refining customer relationship management strategies.
Proficient in patient communication and document interpretation including Arabic to English translation and vice versa.
Skilled in utilizing CAT tools and Microsoft Office, consistently delivering solutions and adapting swiftly to dynamic environments.
Skilled in navigating insurance policy details and conducting thorough eligibility verifications. Adept at resolving guest issues promptly while maintaining high standards of hospitality. Track record of improving client experiences through proactive problem-solving.
Focused on improving operational effectiveness while ensuring superior service quality and Proficient in leveraging Etimaad platform to discover innovative project ventures.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Project coordinator
SURV Linguistics
Riyadh, Saudi Arabia
2025.04 - 2026.04
- Managed communication amongst project team members to promote teamwork and synergy.
- Address client queries promptly to foster improved satisfaction and loyalty among customers.
- Crafted detailed project plans to facilitate successful outcomes and align team efforts with objectives.
- Performed quality checks on deliverables to maintain high standards of excellence and client satisfaction.
- Provided essential administrative support during peak periods to ensure seamless business operations.
- Assigned responsibilities to team members to foster collaborative and efficient work environment.
- Facilitated project task coordination to enhance efficiency and collaborative efforts among team members.
- Facilitated collaboration with relevant stakeholders to enhance competitive positioning in tenders.
Insurance officer
Dr.Abdulaziz Alajaji Dental Polyclinic
Riyadh, Riyadh Region
2023.11 - 2025.03
- Streamlined communication channels for improved team productivity.
- Achieved customer satisfaction with clear and precise insurance advice.
- Handled high volume of customer queries daily, providing timely resolutions and maintaining customer satisfaction.
- Read and correctly interpreted documentation to understand key details and make accurate judgments about data.
- Supported efficient claims processing by adhering to established processes.
Patient services coordinator
Dr,Abdulaziz Alajaji Dental polyclinic
Riyadh, Saudi Arabia
2021.01 - 2023.11
- Liaised between healthcare providers and patients for seamless communication.
- Contributed towards continuous improvement initiatives aimed at enhancing quality of care provided.
- Supervised data entry tasks to ensure accuracy of records.
- Improved patient satisfaction by effectively addressing queries and complaints.
- Boosted team morale with effective leadership and delegation duties.
- Streamlined communication processes with medical staff to improve patient care.
- Developed strong relationships with patients through empathetic communication strategies.
- Trained staff on how to use medical software applications, increasing operational efficiency.
- Explained practice arrangements and formal requirements to new patients.
Guest service officer
Vittori Palace Hotel & Residence
Riyadh, Saudi Arabia
2020.02 - 2020.11
- Resolved guest issues promptly for smoother experience.
- Facilitated guest requests swiftly, enhancing their overall stay experience.
- Escalated complex issues appropriately – ensured quick resolution and minimal inconvenience to guests.
- Ensured guest satisfaction by providing top-notch service.
- Exercised diplomacy during challenging situations – maintained calmness under pressure.
- Delivered exceptional telephone etiquette whilst dealing with enquiries or reservations over phone-reinforced positive brand image.
- Maintained confidentiality of guest information to safeguard their privacy and security.
- Managed incoming calls effectively using switchboard systems.
Education
Bachelor's degree - English Language and Translation
Princess Noura Bint Abdulrahman University
Riyadh, Saudi Arabia 2014.04 - 2018.05
Skills
- Claims management expertise
- Customer service
- Customer relationship management
- Patient Interaction
- Document interpretation and translation Language proficiency Cultural competency Attention to detail
- Computer-assisted translation tools Language proficiency Terminology management Quality assurance
- Problem Solving
- Microsoft Office expertise
- Stress Management skills
- Arabic-English translation
- Insurance policy expertise
- Insurance verification
- Guest issue resolution
- Customer Service
- Microsoft Dynamics expertise
Certification
A 4-months training course in Front Office Operations from Higher Institute for Tourism and Hospitality (HTMI), Sept 2020.
Languages
Arabic
Native
English
Proficient
C2
Timeline
Project coordinator
SURV Linguistics
2025.04 - 2026.04
Insurance officer
Dr.Abdulaziz Alajaji Dental Polyclinic
2023.11 - 2025.03
Patient services coordinator
Dr,Abdulaziz Alajaji Dental polyclinic
2021.01 - 2023.11
Guest service officer
Vittori Palace Hotel & Residence
2020.02 - 2020.11
Bachelor's degree - English Language and Translation
Princess Noura Bint Abdulrahman University
2014.04 - 2018.05