dalia alharbi
Riyadh
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work history
Manager's Assistant
Alqariah company
Jeddah, Mecca Region
01.2022 - 08.2023
- Fulfilled managerial duties as required and trained new hires on organisational program Monday .
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Built customer relationships with consultative sales approach.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Systems Analyst
Entrepreneurial Women
Riyadh, Riyadh Region
06.2020 - 06.2022
- Exceeded client expectations through timely, cost-efficient project delivery and specifications.
- Delivered projects in line with company values
- Continuously improved and refined capabilities in systems analysis to increase productivity.
- Liaised with external agencies to ascertain quality IT system provision.
- Conducted statistical analysis to produce visual charts, data trends and patterns.
- Identified and implemented modifications needed in existing applications to meet changing user requirements.
- Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage.
- Coordinated application development for multiple projects to meet scheduled deadlines.
- Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget.
- Studied and documented present workflow to recommend process improvements.
Administration Clerk
Arrow company
Jeddah, Mecca Region
12.2015 - 12.2018
- Photocopied, laminated and bound documents to support meeting preparation.
- Supported staff members with collating metrics and other information for reports and presentations
- Maintained Hubspot CRM through regular updating of client details, ensuring accuracy to avoid future errors in correspondence.
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies
Education
Bachelor of Business Administration - Management Information Systems
king Abdulaziz university
Jeddah, Mecca Region 02/2011 - 03/2015
Skills
- Meeting support
- Excel spreadsheets
- Inter-office communications
- Prioritisation and time management
- Social media knowledge
- Database management
- Appointment scheduling
- Data entry
- Microsoft Office proficiency
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Manager's Assistant
Alqariah company
01.2022 - 08.2023
Systems Analyst
Entrepreneurial Women
06.2020 - 06.2022
Administration Clerk
Arrow company
12.2015 - 12.2018
Bachelor of Business Administration - Management Information Systems
king Abdulaziz university
02/2011 - 03/2015
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