Summary
Overview
Work history
Education
Skills
Work availability
Timeline
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dalia alharbi

dalia alharbi

Riyadh

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work history

Manager's Assistant

Alqariah company
Jeddah, Mecca Region
01.2022 - 08.2023
  • Fulfilled managerial duties as required and trained new hires on organisational program Monday .
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Built customer relationships with consultative sales approach.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.

Systems Analyst

Entrepreneurial Women
Riyadh, Riyadh Region
06.2020 - 06.2022
  • Exceeded client expectations through timely, cost-efficient project delivery and specifications.
  • Delivered projects in line with company values
  • Continuously improved and refined capabilities in systems analysis to increase productivity.
  • Liaised with external agencies to ascertain quality IT system provision.
  • Conducted statistical analysis to produce visual charts, data trends and patterns.
  • Identified and implemented modifications needed in existing applications to meet changing user requirements.
  • Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage.
  • Coordinated application development for multiple projects to meet scheduled deadlines.
  • Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget.
  • Studied and documented present workflow to recommend process improvements.

Administration Clerk

Arrow company
Jeddah, Mecca Region
12.2015 - 12.2018


  • Photocopied, laminated and bound documents to support meeting preparation.
  • Supported staff members with collating metrics and other information for reports and presentations
  • Maintained Hubspot CRM through regular updating of client details, ensuring accuracy to avoid future errors in correspondence.
  • Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies

Education

Bachelor of Business Administration - Management Information Systems

king Abdulaziz university
Jeddah, Mecca Region
02/2011 - 03/2015

Skills

  • Meeting support
  • Excel spreadsheets
  • Inter-office communications
  • Prioritisation and time management
  • Social media knowledge
  • Database management
  • Appointment scheduling
  • Data entry
  • Microsoft Office proficiency

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Manager's Assistant

Alqariah company
01.2022 - 08.2023

Systems Analyst

Entrepreneurial Women
06.2020 - 06.2022

Administration Clerk

Arrow company
12.2015 - 12.2018

Bachelor of Business Administration - Management Information Systems

king Abdulaziz university
02/2011 - 03/2015
dalia alharbi